Been here several times with various combinations of family members occasions and reasons - never had any real issue - although "big dates" like Mothering Sunday etc can get busy with some delays for food.
The food is what it is, standard tucker from a restaurant chain - consistently good quality with a wide range of varied dishes and sides with various combination deals making for a very cost effective meal with clever choices.
Children are we catered for with an on-site play area (small fee) colours/crayons and paper placemats with various activities on them provided and an excellent separate children's menu which allows kids to feel as they are playing a part in their own choices - many of which are very healthy.
All in all a great place to go but don't expect fine dining or the Ritz
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