I have stayed in this hotel 4 times this year and have to say the whole experience has not been particularly professional.
On arrival on my first visit there was no-one on reception nor anyone in the nearby bar. I waited some significant time to be checked in.On my second visit I had to pluck someone from behind the bar to be checked in.
On my third visit I was told the key for my room had been stolen and therefore I had no key all the time, they could not find the spare key. More of a worry was when I suggested the former guest could come back and enter my room whilst I was out I was informed there was always someone on reception. This is definitely not the case.
Upon entering the building (by a side passage) it is not so clean with rubbish drifting in from the street. Not the best first impression. The carpets are holed in certain parts of the hotel the rooms have seen better days.
Over recent times it appears the hotel has upped its rates significantly, when I called to question this I was told they have to do this to 'improve the service' This seems a totally counter productive policy. I suspect the service and general appearance are no better despite the higher room rates.
In general not value for money with modest to poor customer service + there are more value for money options in Colchester. I refuse to pay the higher rates and go elsewhere.
- Official Description (provided by the hotel):
- The Red Lion Hotel was built in 1465 and is in the centre of Colchester, Britain's oldest recorded town. The historical building has original Tudor features, including wooden beams.The Red Lion Hotel is one of the oldest inns in the area. The hotel is a short walk from the shops and Colchester Town Rail Station is 500 metres away. Hotel Rooms: 24 ... more less
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- Also Known As:
- Red Lion Colchester
- Colchester Red Lion
- Brook Red Lion Hotel Colchester, Essex