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All reviews low beams old building four poster older part main building full english great character lady on reception friday evening town centre superior room the pub would stay again cooked breakfast family wedding waiting staff stayed here for one night
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Reviewed 1 December 2018

Historic Inn close to centre of Colchester. Very friendly helpful reception, Spacious room with good surface and storage space. Comfortable bed. Modern bathroom with rainfall shower over bath, Very good breakfast, continental buffet, hot to order. One niggle was water pressure quite low (this is why I have had to reduce overall rating from 4 to 3). Also by historic nature of building, some bedrooms a long walk up and down stairs and creaky, oak beamed corridors.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Surrey361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you for posting such an informative review.

See you again soon
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2018 via mobile

During the summer, some of the residents from a nearby care home had been able to escape the confines of their home to partake in a pub crawl to the Rose and Crown!!The staff of the Rose and Crown had been very friendly.

The activity co-ordinator had arranged for some of the residents to enjoy an early Christmas lunch. The staff were extremely accommodating to the needs of everyone. It was lovely to see the residents enjoying the well presented and tasty meal, and it made a super start to their Christmas.

Date of stay: November 2018
Trip type: Travelled with friends
Thank 677barryr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you so much.

Really glad that we have access for wheelchairs and can accommodate you all.

See you again soon.

Merry Christmas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2018 via mobile

Classic 14th Century hotel, cosy rooms and very warm, especially in bar area. Comfy bed, but very little privacy when using bathroom! Shower did not work properly, which was a real shame. Just a trickle of water and very intermittent. This failed both days we were there, despite us reporting to receptionist.
Reception didn’t even ask how our stay was upon checkout, which I found a little strange.
As a Best Western, we weren’t expecting The Ritz, but this hotel could really do with some modernisation of the bedrooms, to get the basics right. We will therefore look for alternative accommodation next time we visit Colchester.

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank 0lympix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 27 November 2018

Dear Olympix,

I am sorry that the shower issue did not get rectified during your stay. It is normal to ask how your stay was on check-out, so I can only apologise that you were not asked.

The water pressure in the newer part of the hotel is much stronger, we would allocate a room in that section if you choose to stay again, which I hope you do.

Best regards

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Reviewed 25 November 2018 via mobile

Good sized and comfortable room and friendly helpful service. Good powerful shower in a very spacious bathroom. Shame there was no actual bath but hey ho. Nice traditional pub style bar in the evening and decent breakfast buffet in the morning. Would stay again though would prefer not to be in the ground floor.

Date of stay: November 2018
Trip type: Travelled on business
Thank bturner50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 27 November 2018

Hi there,

Thank you for posting your review.
We only have a small amount of rooms without a bath, so please ask us on your next visit.

Best regards

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Reviewed 19 November 2018

Can not recommend this hotel enough .Helpfull staff ,comfortable rooms and the best breakfast ever .Choose from a traditional cooked breakfast to berries and pancakes .The smoked salmon and scrambled eggs were outstanding .Hotel was spotless and the décor was in keeping with the age of the hotel .

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Trail17821312640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 27 November 2018

WOW that's an amazing review, I will make sure to share it with the team.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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