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All reviews low beams old building four poster older part main building full english great character lady on reception friday evening town centre superior room the pub would stay again cooked breakfast family wedding waiting staff stayed here for one night
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Reviewed 4 weeks ago

Although menu was very good, sadly the food wasn’t so good. Prawn cocktail was warm & watery with what looked like shrimps and probably about a teaspoons worth sat on top of a piece of tomato to raise the level of it and extremely limp warm lettuce.
Turkey meal had most bizarre slice of rubbery stuffing with burnt roast potatoes which if possible you could try to scrape out any potato from inside & vegetables were not just al dente but raw! Had to wait a long time for a gravy boat as you were given a splash on the plate & dessert thankfully was edible as I had the panda cotta.
Service was poor from staff with no smiles at all and one young gentleman actually through the Christmas pudding desserts down from a height. Amazingly it didn’t smash or spill. Staff reaching across your face from wrong side to pass meals and all in all it wasn’t pleasant.

Date of stay: December 2018
  • Trip type: Travelled on business
    • Value
    • Service
1  Thank lej711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, General Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for the feedback posted regarding your Xmas meal.
Whilst we accept the feedback, the overall feedback from other parties was very positive.

With a view of your experience, I would like you to give us another opportunity in the near future and we will discount your meal by 50% towards food on a basis of a table of four persons in our bar to be used up to the end of March 2018.

when you are able to attend to such, please email me on RSanta-Rita@rose-and-crown.com so I can communicate this to my team.

Yours sincerely,

Ricardo Santa Rita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2018

This place is rustically beautiful and we loved our stay here.

The room was not too big, but it was clean, neat and equipped with all the essentials.
Staff was very friendly and helpful.

There is a beautiful dining room where we enjoyed a delicious breakfast.

There's some parking right next to the hotel and more about 200m up the street.

Would stay there again.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DorisHeimgartner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you Doris,

I look forward to your next visit.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2018 via mobile

Just enjoyed a fabulous lunch in this historic building. Great choice of meals, food freshly cooked and delicious. Service very friendly and welcoming, would highly recommend as a restaurant to enjoy a leisurely lunch with family or friends.

Date of stay: November 2018
Trip type: Travelled with friends
Thank Wander455215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you so much.

Hope to welcome you back again soon.

Best regards

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Reviewed 1 December 2018

Historic Inn close to centre of Colchester. Very friendly helpful reception, Spacious room with good surface and storage space. Comfortable bed. Modern bathroom with rainfall shower over bath, Very good breakfast, continental buffet, hot to order. One niggle was water pressure quite low (this is why I have had to reduce overall rating from 4 to 3). Also by historic nature of building, some bedrooms a long walk up and down stairs and creaky, oak beamed corridors.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Surrey361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you for posting such an informative review.

See you again soon
Best regards

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Reviewed 27 November 2018 via mobile

During the summer, some of the residents from a nearby care home had been able to escape the confines of their home to partake in a pub crawl to the Rose and Crown!!The staff of the Rose and Crown had been very friendly.

The activity co-ordinator had arranged for some of the residents to enjoy an early Christmas lunch. The staff were extremely accommodating to the needs of everyone. It was lovely to see the residents enjoying the well presented and tasty meal, and it made a super start to their Christmas.

Date of stay: November 2018
Trip type: Travelled with friends
Thank 677barryr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 14 December 2018

Thank you so much.

Really glad that we have access for wheelchairs and can accommodate you all.

See you again soon.

Merry Christmas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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