An ok hotel. A pleasant welcome on the Sunday afternoon and also the same lady was very good on the phone when explaining to me on how to get to the hotel from the town.

The room was ok nothing special in fact the bathroom was a better laid out and more modern than the room. (I know the hotel is in an ‘old’ building. )

The checkout was very pleasant. The man on the counter at 6.15am was very unpleasant. Not evening a good morning or a goodbye and thank you for my custom. He needs to be told it doesn’t cost anything to say thank you, yet can mean a lot. If the excuse is he was ending and evening shift that doesn’t wash. Surely he is paid to be pleasant to customers to help them return at all times he is working at the hotel. In fact due to attitude and rudeness I cancelled my return visit to this hotel and have booked elsewhere. Tell him his attitude is costing the hotel revenue.

Apart from that it’s a hotel and is a place to stay if you need a bed for the night.

Whilst a pretty building in most parts, this is not what I need for a solo female travelling with work.
My first room was in the old part, very small and dark with a ridiculous bathroom that felt like you were outside! I moved as someone requested a room near reception and I happened to be at reception asking questions. I didn’t mind as thought that room would be noisy as so close to the bar and reception. However the next room was large but a strange smell. Not particularly unpleasant, just odd. Thought it would do. The room was very warm and the old sash window wouldn’t stay open unless you jammed something into it, but then noticed the net curtains are not long enough so the people who live next door can see in. My biggest gripe- no room service!!! I hate sitting in a bar on my own!!! So I braved it and ordered a steak. The steak was ok but the steak knife totally blunt and the whole plate covered in oil. The chips, mushrooms and onion rings were like oil sponges.... revolting. So back to my room to sleep.... the smell seemed worse and the room so hot. To open the window was too noisy but found a fan in the cupboard. The smell now seemed to come in waves and kept waking me up. Bathroom had an annoying rainfall shower but no shower cap provided- had to ask for one. Pressure was pathetic.
Breakfast was ok, cooked fresh to order.
Would not return

Building looks lovely and full of rustic Tudor charm. Stayed here for work and on booking I’d requested a room with a bath.
Check in was somewhat disappointing as had to ask a few questions later in the evening. Found the folder of info in bedside drawer but had to call down and confirm check out time. It would be great to update those folders as the place has incredible potential. It would also be useful to know how the heaters / towel heaters work. I called reception later that evening as couldn’t work out how to operate the bath. Seems I’d got a bath tub with a shower - a bath plug level that was broken and a leaky shower door. The guy who came up tried to assist but said there were no bath taps. I was in 206, the side of the road and station. I accept this is an old building but where the wood has fallen away from the window closing, even the single sliding glass panel makes for a bit of a noisy room. Breakfast was ok, a warm welcome from staff. Check out was adequate - no how was your stay. I mentioned the bath, the guy hadn’t left a message as he’d said. It’s a nice rustic place - but with some extra maintenance and attention it could be great.