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Reviewed 3 November 2019

Had a short overnighter - staff really friendly. Carparking was a little tight but managed to get a space. Stayed in the Annex - modern well appointed room. Would certainly stay again - very good location for access to town.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
Thank Phil C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 3 December 2019

Hi Phil,

Thank you for posting your review and we hope to welcome you back again soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2019

The bar, restaurant and lobby all hold true to the age and era of the building. The rooms are wonderfully updated. Our only complaint was the condition of the mattress.
I was there with my daughter for the Uni open day and was thrilled to be able to book at the Rose and Crown. We had tried over the summer but it was full. A great overall experience and will always be my first choice while in Colchester.

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Carrie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 3 December 2019

Hi Carrie,

Glad we could fit you in and hope to see you again for graduation.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019

Although a period hotel, they do also have a separate annex building where the rooms are modern, comfortable and clean. Hotel facilities are average with no room service after 9.30pm and breakfast not ready at published opening hours. Otherwise, staff were all friendly and nice. Sits around a 15 minute walk to the city centre.

Room tip: Room in the annex building will be best.
Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank MikeyBC4889NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 3 December 2019

Thank you Mikey for posting a review.

We look forward o welcoming you back again soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2019

Stayed for 5 nights during September, during those 5 nights the chef was late to cook breakfast on 2 occasions at 7 am, all the staff were very pleasant and friendly both in the hotel and restaurant/bar and the food was nice, the only down side for me was the cleanliness of the room, empty coffee sachet on the floor when i arrived, bathroom handle loose cobwebs in corners and dust/fluff on the walls around the extractor fan, which needed cleaning out. Both bedside lights on one side of the bed didn't work.

Date of stay: September 2019
Thank 2BQuality1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 3 December 2019

Thank you for posting your review.

We have fully revamped our checking procedure in housekeeping to avoid these errors in the future.

I can only apologise that we did not meet our usual high standards and I hope to welcome you back again soon.

Best regards

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Reviewed 8 September 2019

I stay here from time to time on business and find this hotel has real character being such an old building. Rooms vary considerably and it helps if you know which are the better ones to ask for as some can be quite cramped. Generally though, the rooms are quite comfortable. The restaurant for evening meals though is just a pub serving typical pub food albeit with quite an extensive menu. For breakfast there is a reasonable buffet selection with the option of a cooked breakfast if required.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank manfromhove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RicardoSanta-Rita, General Manager at Best Western The Rose And Crown Colchester, responded to this reviewResponded 17 September 2019

Thank you for posting a review, we love to hear from our regular guests.

See you again very soon.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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