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“Functional”

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Premier Inn Carlisle M6 Jct44 Hotel
Ranked #6 of 20 Hotels in Carlisle
Formby, United Kingdom
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Functional”
Reviewed 18 May 2014 via mobile

Basic Premier Inn, old buildings...ex Swallow and ex Holiday Inn. NO LIFTS. I booked for one night online but didn't notice the 'No Lift'. Our room on second floor, so to get there DOWN one then UP three flights with luggage. I'm 70 years old....
Restaurant : Dinner... only two waiters. Waited 20 minutes for service. Complaint fell on deaf ears. ..Staff shortage.... Well we knew that...Rooms tiny..I rang prior to arrival and requested a blanket and top sheet on bed as duvets too heavy and warm. Told that would be ok. On arrival duvet on bed. Told they don't have blankets....Won't be back and am sharing this on fb even if I have to cut and paste....

Stayed May 2014, travelled as a couple
Helpful?
Thank fergiedee_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 20 May 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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Yorkshire
Level 5 Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 May 2014

Staying at a Premier Inn can be a fairly safe bet although some of their acquired hotels can not quite reach the modern standards. This one certainly looks grotty from the outside but on entering the reception you a greeted by a very pleasant team. The older gentleman on reception was up to the usual high standard of Premier Inn staff, welcoming, friendly, helpful and extremely informed about the Carlisle area and what it has to offer.

The rooms were clean and tidy, some of the fittings were getting on a bit in the bathroom but everything worked as it should done and was clean.

The only slight gripe was the barman looked like he was waiting for the world to end, it doesn't hurt to smile at the punters!

Overall a good one night stay with the experience you would expect from a Premier Inn.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badger064st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene M, Manager at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 21 May 2014
Dear Guest,

Thank you very much for taking the time to review our Premier Inn. I am pleased that you were not put off by our external appearance and that you found your room clean and comfortable. I am delighted that you were warmly welcomed at reception and you found the team friendly and helpful although I am sorry that one of our team members fell below our usual very high standards. I hope to welcome you back to Premier Inn Carlisle M6 Jct 44 in the near future.

Kind Regards,

Dorene McDavid
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bury st edmunds
Level 4 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 12 May 2014 via mobile

Received a warm friendly welcome from reception on arriving, who kindly reserved us a table at their in-house restaurant 'Thyme'.

Our room '128' was very easy to find and was immaculately clean.

Bed was very comfortable, although we found the room to be very warm during the night. Opening the window meant very noticeable road noise, but this is to be expected with the close proximity to the motorway.

Had a wonderful meal in the 'Thyme' restaurant, with my husband saying his burger being one of the tastiest he has ever eaten!!
The Premier Breakfast at £8.75 was very good value with a huge array of choices.

Above all, we found ALL the staff members we encountered to be most friendly and helpful and made our stay even more enjoyable.
Would not hesitate in staying here again.

Stayed May 2014, travelled as a couple
Helpful?
Thank chocolateandlobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene M, Manager at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 15 May 2014
Dear Guest,

Thank you very much for taking the time to review our Premier Inn. We do operate a good night guarantee with Premier Inn which we strive to achieve by providing clean and comfortable rooms, a helpful and friendly team and great quality food in our Thyme restaurant. It’s great to hear that we delivered this for you and we look forward to welcoming you back to Premier Inn Carlisle M6 Jct 44 in the future.

Kind Regards,

Dorene McDavid
Operations Manager
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Coventry, United Kingdom
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 12 May 2014

We were travelling to Scotland on business and needed a hotel to stop easily to break up the journey on a Friday night. This premier inn is very handily placed in a quiet spot just off the M6. We arrived quite late at 9pm but the staff were all very helpful and friendly both on check in and in the restaurant. We went straight in for a meal as it was late and there was no problem getting seated straight away. The food was very good, the usual for this type of place, steak, burgers, chicken etc. The room was very spacious nice and clean, bed extremely comfortable. The bathroom was spotless and the shower very hot and powerful, no complaints at all there.
The only thing that does slightly irritate about Premier Inn is only 1/2 hour free wifi, these days in hotels I think it should be free. Apart from that I would highly recommend this hotel if you are travelling up the M6 and need somewhere to stay.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gm199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene M, Manager at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 15 May 2014
Dear Guest,

Thank you very much for taking the time to review our Premier Inn. I am delighted that you were warmly welcomed at reception and you enjoyed your evening meal in the Thyme restaurant. We pride ourselves on providing clean and comfortable rooms with very high levels of cleanliness, I am pleased that you found this was the case. It’s great to hear that you would recommend us to others passing through and I look forward to welcoming you back to Premier Inn Carlisle M6 Jct 44 in the near future.

Kind Regards,

Dorene McDavid
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2014

web site says disabled room but out of 4 Prem Inns in Carlisle only 1 has a roll-in shower. The disabled room in this one is miles away from front desk & you have to use a stire lift which takes time.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tthouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 14 May 2014
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blairgowrie, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 May 2014

first trip to a premier inn got a good deal £31 total for double room. Easy to get to and really freindly and helpful staff, food delicious and great selection at breakfast, will be back!
............................................................................

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rh0b0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene M, Manager at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 15 May 2014
Dear Guest,

Thank you for taking the time to review our Premier Inn. I am delighted that you found our location convenient, team helpful and you enjoyed your evening meal and breakfast in the Thyme restaurant. It’s lovely to hear that you enjoyed your first trip to Premier Inn and I look forward to welcoming you back to Carlisle M6 Jct 44 in the future.

Kind Regards,

Dorene McDavid
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 6 Contributor
182 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 May 2014 via mobile

We stayed here en route south and were all pleasantly surprised. We were a family group of 14 from nearly 80 years to 8 months old!
Because of the cheap rates we were just hoping for a comfy, clean bed but got much more. From the welcome by reception to the staff in the restaurant where we all ate, the staff were all friendly, attentive and helpful. The food too was good quality and hot.
I would certainly recommend this hotel and restaurant to anyone.

Stayed April 2014, travelled with family
Helpful?
1 Thank Wyrdbrother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorene M, Manager at Premier Inn Carlisle M6 Jct44 Hotel, responded to this review, 6 May 2014
Dear Guest,

Thank you for taking the time to review our hotel. It’s fantastic to hear that the whole family enjoyed your stay here and found the rooms clean and comfortable and the food in our Thyme Restaurant to be of a good quality. The team strive to ensure that we deliver a great service to our guests so it’s lovely to receive such kind comments. I’m pleased that you’d recommend our hotel and we look forward to welcoming you and your family back to Premier Inn Carlisle M6 Jct 44 in the future.

Kind Regards,

Dorene McDavid
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Carlisle M6 Jct44 Hotel

Property: Premier Inn Carlisle M6 Jct44 Hotel
Address: Parkhouse Road | Kingstown, Carlisle CA3 0JR, England (Formerly Holiday Inn Carlisle)
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 20 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Carlisle M6 Jct44 Hotel 3*
Number of rooms: 128
Official Description (provided by the hotel):
If you're planning a big event, you want a big hotel. Premier Inn Hotel Carlisle M6 Jct 44 is the largest hotel in Cumbria, and ideally situated for the Lake District and Scotland. So if you're travelling with a big group, or you're just looking for the perfect stop over, we're the ideal choice. The fun comes in all shapes and sizes in Carlisle. Live it large on Lake Windermere, with a boat trip up the UK's biggest natural lake. Or take a little trip back in time in time along Hadrian's Wall. Climb England's highest peak, or see an exhibition of small but perfectly formed objects at Tullie House Museum. Then recharge your batteries with a meal at our restaurant, and a night in our hugely comfy beds. This hotel has 7 air conditioned meeting rooms, which can accommodate up to 110 delegates. View real time availability and book a meeting room through our website. Directions: Leave M6 J44, follow A7 for Carlisle. Turn right at the first set of traffic lights and then take the first right. This takes you into the hotel car park. Transport and local information: Tullie House Museum & Art Gallery Carlisle Castle Gretna Green & The Blacksmiths Anvil Carlisle Train Station 2.5 miles. ... more   less 
Also Known As:
Premier Inn Carlisle (m6, Jct 44) Hotel Carlisle
Premier Inn m6 j44
Premier Inn Carlisle M6 Jct44 Hotel Cumbria

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