Was on a walking w/end group so had no choice but to stay in this sorry so called 4 star hotel.
On checking in reception was very nice but when i arrived to the room on the 3rd floor, i thought no one has been in this room for a while. Paper on the floor with cushion and all surfaces with a layer of dust.
Went to reception told them about the state of room, return to room 2hrs later only paper removed from floor. Stayed 2nights and still nothing improved or cleaned, complained to group rep i was with but still nothing.
Restaurant, ordered soup with bread was told there is no more bread but what was on table. Menu says soup with bread.
They say this is a 4star hotel, i think that was in the 80s may be. I was told my room was a double, the shower room was so small when i use the sink if i lean back my rear end was touching the towel rail. The only thing good about this hotel is its next to the train station.
- Official Description (provided by the hotel):
- Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more less
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- Also Known As:
- Hallmark Hotel Carlisle Cumbria