I'm struggling to understand how this hotel has any excellent reviews. It's not the worst place I've stayed in but it's full of issues.
- Great location
- good sized rooms in the executive suites
- everything about this hotel felt like an establishment that was once great but has recently hit a bad patch and everyone had since given up (the staff). Even basic courtesy like asking how the stay was was missing.
- I stayed in decent sized room but got a mattress which was so worn one side had collapsed and there was a spring that had partial come through. Still not sure how room service could miss this
- the bathroom had a leaky shower which dripped throughout the night. The worst part about the bathroom, apart from the mould in the shower was the fact the shower head was mounted at about 5'9. Bad news if you're tall.
- A minor but the complimentary WiFi didn't work. I noticed that the WiFi network was a budget router tapped to the wall on each floor (not a joke!) I'd expect more from a hotel of this price
- breakfast wasn't too bad. I ordered a latte and it was good, but the experience was ruined by stale, hard Danish pastries, sausages with less meat than a supermodel and two dirty plates being all that was left. I told the waitress who took twenty minutes to bring clean ones, then simply piled them on the dirty plates.
Overall, a pretty poor experience from a brand I used to trust.
- Official Description (provided by the hotel):
- Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from, FREE WiFi and truly excellent customer service. ... more less
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- Also Known As:
- Hallmark Hotel Carlisle Cumbria