This was a stopover on the way home, giving us a day of Carlisle sightseeing, which we enjoyed. However, everything seemed to go wrong - but please read the positives below as well as the negatives. A glitch in the booking website meant I had to finish the booking by phone - but received no confirmation, which I was told later would have given us directions to find the carpark through the labyrinthine back streets. After an hour and a half rush-hour searching, two very generous individuals drove us to the front door, which we discovered covered in scaffolding without a visible name board. Needle in a haystack. When we checked out, we discovered we had been booked for dinner B&B which we didn't know about and were to be charged for 4 dinners we had not had. The manager eventually intervened and struck this off. We had been upgraded to a suite, but unfortunately the near 100 decibel pneumatic drills 9-5 meant we could not enjoy it during the day. Nevertheless, the hotel was nice, and will be good when refurbished. Our issues, though unfortunate, were sorted out. My advice to check-in staff is to check with the visitor on arrival what they think they have booked for.
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- Also Known As:
- Crown And Mitre Hotel
- Crown & Mitre Hotel Carlisle, Cumbria