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“worst ever”
Review of Pinegrove Hotel

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Pinegrove Hotel
Ranked #17 of 20 Hotels in Carlisle
Reviewed 4 October 2010

Just so you realise how bad this place is, i stayed there for free. My employer paid for my stay and food and drink... i ate there once and once only! one girl working reception, the bar and serving food. DO NOT EAT THERE!
When you first walk up the stairs there is a horrible smell of sewage.
The room, was a tiny, tiny, tiny room with a bed in. The toilet was a box in the corner of the room, i've not seen anywhere worse, the bed was terrible, the room was old fashioned. There was biscuits in room for coffee, they were out of date and awful.
Location was quite good.
Would not go here again, and not cheap!

  • Stayed: September 2010, travelled on business
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1  Thank markymarc35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 70 of 75 reviews

Reviewed 16 September 2010

Had to have a sudden stay away from home and decided to stay in the Pinegrove Hotel in Carlisle.
I can honestly say it was the worst sleep ever in the beds provided, I did not sleep a wink.
Staff were excellent, probably the best I have experienced in a hotel.
Price was okay for the area and service offered, breakfast was excellent and nothing was too much trouble for the staff.
Atmosphere in the bar areas were corourfull, and what I expected with plenty of cheery characters keeping the topics of conversation flowing.
Hotel is somewhat dated with decor and furnishings and could do with a refurbish to modernise to which I believe would increase revenues for them.
Location is brilliant, could not be better.
Once again I would like to say that the staff were brilliant..
Would revisit as a last minute stop over for business, but would not visit with my family.
I would give the whole experience a 4 out of 10.
Hope this helps

  • Stayed: September 2010, travelled on business
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Thank mcinteefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2009

This was certainly an experience! Great if you like really soft beds that feel like they pre-date the invention of the innerspring mattress. Couldn't get past the carpeted bathroom (no shower, only a bath), it had that lovely odour that can only be associated with previous guests having had an erratic aim. Overall a bit seedy , stay somewhere else, aor if like us there was no where else in Carlisle available, keep going!
And it wasn't dirt cheap either! Brakfast was average.

  • Stayed: September 2009, travelled as a couple
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Thank Vicki H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2009

great place, clean spacious room, the staff where excellent so friendly and helpful , an all round great experience , would hightly reccomend and i am so fussy when it comes to bedding to down but rooms where immaculate, we had the cottage and it is gorgeous.

  • Stayed: August 2009, travelled with friends
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Thank bibipee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2009

We stayed at the Hotel for a few weeks and the staff bent over backwards to make our stay enjoyable. The food is excellent, all the staff are friendly and I would go there every time I needed a hotel room in North Cumbria. I can not say anything bad about the Pinegrove Hotel.

  • Stayed: July 2008, travelled with family
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Thank Keiranf79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2009

Room was scruffy - not at all like the brochure. Bathroom smelly. Room looked clean at first, but on close inspection not at all. Evening meal was poor. Breakfast good.

  • Stayed: May 2009
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2  Thank jaszz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2009

I found the hotel so impressive. It looked very small and basic on the outside but once i got in I was astounded at the hospitality, the cleanliness and the real homely feeling. It doesn't compare to the Hilton, a Hotel I usually stay in when i travel to Portugal, but it is most definately the best Hotel in Carlisle. And my kids enjoyed the way the staff took care of them, cattered to their needs, one of my children is allergic to all sorts, and the way our trips were pre organised by the hotel. We enjoyed ourselves so much we decided were going back in March when I get more time off work and the kids have time off school. A great hotel and a clear recommendation to anybody looking to stay at a good hotel.

  • Stayed: January 2009, travelled with family
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Thank WilkinsonSr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pinegrove Hotel

Address: 262 London Road, Carlisle CA1 2QS, England
Region: United Kingdom > England > Cumbria > Carlisle
Hotel Style:
Ranked #17 of 20 Hotels in Carlisle
Price Range: £56 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pinegrove Hotel 2*
Number of rooms: 30
Official Description (provided by the hotel):
We are a friendly, family-run hotel conveniently situated close to Carlisle city centre and the M6 with ample on-site parking available. The hotel has thirty comfortable en-suite bedrooms with television and direct dial telephone in each room. Delicious meals are served for lunch or dinner. Meeting and conference facilities are available. ... more   less 
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Also Known As:
Pinegrove Hotel Carlisle, Cumbria

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