We arrived at the hotel on Sunday 1st July (Yes I know that's a while ago) for a 4 night stay. I thought we were booking into a Best Western group hotel, but this was not the case. (above photo still shows BW board on wall at the entrance). Polite welcome from Receptionist, but no offer of help with our luggage. Just directions. Bedroom quite dark, with heavy furniture. One of the pillow cases was white and the other yellow ??!!!!!. Bathroom ok but like the rest of the hotel a bit dated and in need of a refurbishment. Good location about 15 mins. walk to town centre, so had a wonder into town. On return decided to have a pot of tea in bar, had to send one cup back as it was heavily stained/dirty (See Monday breakfast).
Dinner menu at night average as was the meal, seemed to owe a lot to the workings ofthe micro wave. Good beer tho. and polite and efficient staff.
TV in bedroom died at end of Euro 2012 (perhaps it didn't like the result),reported next morning and working fine on return Monday night.
Good breakfast plentiful and hot. (Cup AGAIN sent back , see Sunday afternoon)
On return Monday Zapper would not unlock bedroom door and toiletries not replenished. Dinner as Sunday, although one sweet had gone from me
On return Tuesday not full compliment of towels, reported to reception, Receptionist brought some up with the comment 'your towels' , no 'sorry' and then stomped off. Dinner as above, but with another pud missing.
On return Wednesday afternoon BED HAD NOT BEEN MADE!!!! Rang reception, Towel lady said, I don't know what to say, so told her we would do it ourselves. Again no Sorry.
In conclusion, good priced hotel, good location, great breakfast ,but,the hotel needs to get its housekeeping sorted out,and generally cleaned up, chairs in breakfast room quite soiled. a bit more adventurous menu would make you want to eat in. Best Western logo should be taken off above picture as it is very missleading, and perhaps illegal.
Young staff very polite, helpful and efficient. Older staff ........................
- Official Description (provided by the hotel):
- The Cumbria Park Hotel is a privately owned hotel and has been established for over 40 years. Located 1.5 miles from the M6 J44 and a 10 minute walk from the town centre. We have a leisure club and 6 conferences rooms. The menu is a mix of modern and traditional. A warm, friendly atmosphere awaits you. ... more less
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- Also Known As:
- Carlisle Best Western
- Best Western Carlisle
- Cumbria Park Hotel Carlisle