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“Pleasant Stay”
Review of Cumbria Park Hotel

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Cumbria Park Hotel
Ranked #8 of 20 Hotels in Carlisle
Certificate of Excellence
dumfries
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Pleasant Stay”
Reviewed 13 April 2014

My wife and I stayed for two nights at the Cumbria Park Hotel on a bed and breakfast basis and found it very pleasant. The staff made us very welcome and our room was warm, comfortable, and quiet. My only minor complaint was that the continental breakfast was somewhat limited but, apart from that, everything was fine. We would certainly stay there again if we were coming to Carlisle as it would be hard to beat in terms of price, comfort and the friendliness of the staff

Room Tip: Stay in one of the rooms off Scotland Road
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 29 April 2014
Mr G,

We are really pleased that you enjoyed your most recent stay. Thank you or your feedback regarding the continental options available. I shall be meeting with the Food & Beverage team later this week and shall bring it up on the agenda.

Kindest Regards


Jessey Bal - Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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612 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Loughborough, United Kingdom
1 review
Reviewed 12 April 2014

Booked a room over the internet was very pleased with the standard
of the room it was large and clean easy parking,i also ate in the restaurant the food was very reasonalbly priced and ver good a good large portion.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Terence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 29 April 2014
Terence G,

Thanks for the feedback. Interestingly we do need to speak to Chef about his portions being a little bit too large, but its difficult when the food looks and tastes so good.

Look forward to seeing you soon.


Kindest Regards


Jessey Bal - Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 7 April 2014

The customer service was impressive here. We had problems connecting to the Internet at about 9pm at night and it was dealt with quite promptly with no hesitation in providing the assistance to fix the issue. We were also a little late checking out (the front desk had to call us), even then we found them very friendly/pleasant. Rooms were cosy and clean for a good price too. We would stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CelWillmott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 9 April 2014
CelWillmott,

We are really pleased that you enjoyed your most recent stay. We do try really hard to provide positive guest experiences so its great to hear that the team looked after your needs.

Kindest Regards


Jessey Bal - Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ravenglass
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 April 2014

The hotel is very clean and the staff really efficient and friendly. The room I was booked into was tiny...not at all like the rooms pictured on the website. There was a constant buzzing noise that I think was coming from the bar area. By about 11.30pm I could stand it no more so told the receptionist. I was immediately offered another room. The breakfast was good and plentiful. On balance, the hotel was pleasant (although slightly reminiscent of a well loved hotel sitcom from the late 70s) and the staff excellent.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank clarice1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 7 April 2014
Clarice1970,

Thank you for taking the time to review your most recent stay with us. I apologise for any inconvenience caused by the noise that originally kept you up, i have asked maintenance to investigate. However, i 'm very pleased you reported it to reception and we were able to assist you.

Regarding the room pictures we do try to give a fair representative of the bedrooms on our website and other third party websites and don't usually get poor feedback on their size. As a 'hotel with character' we have varying sized rooms. However, most are on the large side.

I'm pleased however your overall stay was enjoyable and will take the positives out of the reference to the 'late 70's sitcom'. These being independent, full of character and throughly enjoyable.

Kindest Regards



Jessey Bal - Operations Director
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Newcastle, United Kingdom
1 review
Reviewed 6 April 2014

Had a one night stay after theatre visit and room was clean and tidy and quiet, also had a meal at the hotel beforehand and the service was excellent, staff very friendly and the meal was really enjoyable. Will definitely be booking in for my next visit in June.

Room Tip: Standard rooms are perfect for short stay.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 7 April 2014
Lesley D,

Thanks for the great review, we are very glad you enjoyed your stay and the food. It looks as though our new Head Chef and menus are hitting the mark with our customers.

Looking forward to welcoming you back at the hotel. Hopefully when your back the gym will be up and running and you can give us some feedback on that.

Kindest Regards


Jessey Bal - Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llandudno Junction, Wales, United Kingdom
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 April 2014

Stayed for 3 nights last week and had a very pleasant stay. We were a little worried about possible noise when we arrived as it is on the main road to the City Centre, but we were facing the rear and had no disturbance at all. Its a good walk into Town but fairly pleasant over the bridge. We visited the Castle, Cathedral and Museum, all within easy reach of each other. The Hotel room was spacious with a lovely decorative bed! Clean towels daily and supplies replenished daily. Lovely choice for breakfast including full English! We did eat at the hotel on our first night and prices were average. The portions were generous and it was tasty but as it appeared to be the same menu throughout our stay we chose not to try anything else. Staff were all very pleasant.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Collette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 7 April 2014
ColletteR2013,

Thank you for your positive review. We are really pleased you had a great stay with us and managed to get out and see the great sights Carlisle has to offer. It looks as though you stayed in room 201 which is nicely tucked away and even has a Jacuzzi bath.

We have recently taken on a New Head Chef and the feedback we are getting regarding the food is fantastic. Especially breakfast. With regards the menu, its early days at the moment but we do hope to introduce a seasonal, rotating TDH menu that offers guests who are staying with us over a few days some variety.

We look forward to seeing you again soon.


Kindest Regards


Jessey Bal - Operations Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Workington, United Kingdom
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 April 2014

We stayed at this hotel for one night. The reason we have given it a three star rather than one is because the receptionist who booked us in was very polite and pleasant and we got the hotel at a discounted price as we only booked two days prior to our stay. If we had paid more we would have rated it one star. Check in for fine. Once we got to the room we were disappointed - very dated and the rooms look nothing like they do on the website - we were clearly put in a room that hasn’t yet been updated. The bath was so small it was unworkable - had to sit with my knees up. In the morning after being woken up by a fire alarm we were very annoyed that a member of staff unlocked our room and attempted to enter - it was 09.15am - check out is 10.30am. The member of staff tried to enter at a very inopportune moment and my partner had to quickly tell her we were in the room - she replied saying our room was on her list to clean and it was scheduled that no one was meant to be in the room! At check out I wanted to explain what had happened however the female receptionist failed to ask us if we had enjoyed our stay - I would have thought it be courtesy as a hotel receptionist to ask all leaving guests this question. We won’t be back.

Room Tip: Ask for a refurbished room and request no one walk into your room!!!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David_Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessey B, Operations Director at Cumbria Park Hotel, responded to this review, 4 April 2014
David_Jill,

Thank you for providing feedback on your most recent stay. Its disappointing to hear that it was not up to the standards you expected. As noted in previous review responses we are currently in the process of refurbishing all of our bedrooms. We have now completed all the executive and superior rooms leaving just the classic double and twins.

Regarding the fire alarm. Whilst sometimes inconvenient for staff and guests to follow the evacuation procedures these must be adhered to. One of our primary obligations to individuals onsite is their safety and wellbeing.

In the instance of being interrupted by housekeeping. I shall be speaking to housekeeping about this as they are trained to always announce themselves and not enter occupied rooms. Therefore please accept my sincere apologies.

In relation to check out and requesting feedback. Again this is a set protocol as we feel guest feedback is invaluable. On this occasion it appears as though the receptionist didn't follow the required checkout procedures fully and for that i can only apologise.

It is disappointing that you wont be staying with us in the future. However, we wish you the best.

Kindest Regards


Jessey Bal - Operations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cumbria Park Hotel

Property: Cumbria Park Hotel
Address: 32 Scotland Road, Carlisle CA3 9DG, England
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 20 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cumbria Park Hotel 3*
Number of rooms: 54
Official Description (provided by the hotel):
The Cumbria Park Hotel is a privately owned hotel and has been established for over 40 years. Located 1.5 miles from the M6 J44 and a 10 minute walk from the town centre. We have a leisure club and 6 conferences rooms. The menu is a mix of modern and traditional. A warm, friendly atmosphere awaits you. ... more   less 
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Also Known As:
Carlisle Best Western
Best Western Carlisle
Cumbria Park Hotel Carlisle

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