What a complete joke, booked two double rooms over 5 weeks ago over the telephone direct to the hotels reception and was told a certain price for the rooms, the receptionist took my debit card details over the phone and I asked could I pay cash on arrival and was told that was absolutely fine. So arrived yesterday 19/07/2014 at 2pm and was told the room wasn't ready and to come back in an hour, so walked around in the pouring rain! So went back to check in and pay cash for the rooms and was told by the very rude receptionist who made her mind up about me & my 3 friends in seconds looked down her nose at us. Firstly the rooms were a different price to what I was quoted and then said she we needed a credit or debit card to stay, even though I had previously been told we could pay cash. None of us had our bank cards on us. So she said we couldn't stay. So I asked to speak to the manager, who was not there so I was told the same by the restaurant manager who was also very rude, so I demanded that I speak with the manager. so eventually they got him on the phone to me, straight away he was very rude and said let me tell you if you haven't got a card or £150 bond you can't stay, so I said what ever happened to the customer is right and his reply was the customer isn't always right and starting arguing with me on the phone, I would most certainly NOT recommend this hotel to anyone! Thanks for totally ruining our trip!
- Official Description (provided by the hotel):
- The Cumbria Park Hotel is a privately owned hotel and has been established for over 40 years. Located 1.5 miles from the M6 J44 and a 10 minute walk from the town centre. We have a leisure club and 6 conferences rooms. The menu is a mix of modern and traditional. A warm, friendly atmosphere awaits you. ... more less
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- Also Known As:
- Carlisle Best Western
- Best Western Carlisle
- Cumbria Park Hotel Carlisle