Room was not clean. Holes in the towels or towels not clean, tried 3 different times. Our room had a balcony, but the opening to the balcony was filthy, and I asked for it to be cleaned up 2 times, both times ignored. Bathroom shower curtain had bugs in it, and they fell to floor when I went to take a shower. The wood floor in the bathroom was filthy and had not been washed for a long time. The adjustable shower height kept sliding down. One wall had a dead insect hanging from web-like dust for 2 days. I spoke with 2 night managers, and most issues were not resolved. I asked the night charge person to talk to the manager on my behalf, requesting an adjustment to the bill since my experience was so bad. The manager did not make any effort to contact me. The hall carpets are stained and dirty, the stair banister was sticky, and the door to my room had 2 different levels to step up into my room. The fire alarm went off in the middle of the night, everyone exited and waited for the fire department to come and see what the problem was. When the fire department left, no one from the staff came outside to say it was now safe to return. It was the fire men who said we could re-enter. There was no mention of this in the morning, as if it had never happened. It is hard to believe after this experience that this hotel was highly rated. I would urge you not to stay there.
- Official Description (provided by the hotel):
- The Cumbria Park Hotel is a privately owned hotel and has been established for over 40 years. Located 1.5 miles from the M6 J44 and a 10 minute walk from the town centre. We have a leisure club and 6 conferences rooms. The menu is a mix of modern and traditional. A warm, friendly atmosphere awaits you. ... more less
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- Also Known As:
- Carlisle Best Western
- Best Western Carlisle
- Cumbria Park Hotel Carlisle