My partner and I stayed here just before Christmas, when we first walked in we thought it was alright, nothing special but you get what you pay for. Then I looked in the bathroom...
It was a quarter-circular room which had blatantly just been added on, Being in it made me dizzy as it was so small and bright...felt like I was on a boat. The towels had already been used but not replaced, luckily we had brought our own. There was a tube of soap, which guests were expected to use for EVERYTHING!
HERE'S THE REAL ISSUE:
We called numerous times before staying to make sure it was all pre-paid for as that was something we had asked for so we could keep track of money...they said it had been every single time. When it came to checking out everything was fine and we went on our way. That evening we were called and told the card had been declined, to which I explained we had asked for it all to be pre-paid and been assured it was at least 4 times previous to checking in. I explained that we would pay when my partner got paid on the 10/01/14...which the caller/receptionsit agreed to.
I have just checked my CREDIT CARD statement to see that they have taken the money some how anyway and I am now over the limit and going to be charged. I don' know how they took the money after it being declined or why on earth they agreed to me paying later if they weren't happ with that plan.
WARNING: Get your plans in writing if you are paying in an alternative format and if any arrangement are made get that written too or they will cause you problem after problem!
- Official Description (provided by the hotel):
- The Ibis Carlisle hotel is located in the centre of the city, 200 m from the main railway station and not far from Lanes Shopping Centre. Carlisle Cathedral and the Castle are just a few minutes walk from the hotel. Book one of our 102 air cooling rooms and benefit from use of our hotel amenities, including chargeable outdoor parking, a bar serving light meals and snacks 24 hours 7 days as well as wireless Internet access to cater for business guests. Europcar rental services are available at the hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, ACCOR, Priceline, Odigeo, Ebookers, Traveltool, S.L.U. and HRS so you can book your Ibis Carlisle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ibis Carlisle Hotel Carlisle
- Accor Carlisle
- Ibis Carlisle Cumbria