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“Fully up to high standards of previous visits” 5 of 5 bubbles
Review of Ibis Carlisle

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Ibis Carlisle
Ranked #5 of 20 Hotels in Carlisle
Certificate of Excellence
GreenLeadersBronze level
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Carlisle, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

Lovely hotel, friendly and helpful staff. Beds changed and rooms cleaned daily, milk for coffee and tea replenished without even asking. Beds so comfortable and room was immaculate. Perfect destination for shopping and bars. Felt safe and confident in asking help from staff. Would definitely recommend to family members.

Room Tip: If you are conscious of noise, it is surrounded by 2 bars and a bingo hall, so possibly choosing a r...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank S1201317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahul P, General Manager at Ibis Carlisle, responded to this review, 10 July 2014
Dear Guest.
Thank you very much for taking the time to leave a feedback. I am glad you enjoyed your stay at Ibis hotel in Carlisle. We hope to be part of your future trip and look forward to welcoming you back.
Thanking
Kind Regards
Rahul Parikh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
1,038 reviews
219 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

Basic budget Hotel.Clean rooms with air con.Not far from station and historic town centre.
All a waste due to very rude woman on bar.Why would anyone want to spend time in a bar let alone eat there.
Silly irritating habit of putting one penny on your card on arrival.
You certainly don't get this in German or Austrian Ibis.
Strange place.

Room Tip: Double glazing in rooms kills noise from Street.
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  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank JANETDENISE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahul P, General Manager at Ibis Carlisle, responded to this review, 10 July 2014
Dear Guest,
Thank you once again for taking time to leave us your feedback after our discussion on check out.
Once again, I am very sorry to learn regarding your experience. As you must have read other reviews and with your previous experience, this is not the true reflection of our high customer service we pride on. You also mentioned on your departure, you leave 200% satisfied having discussed with myself.
We once again look forward to welcoming you in September for your future stay.
Thanking
Kind Regards
Rahul Parikh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 3 July 2014 via mobile

The hotel it's self is in a good location and is clean and well equipped, the staff however are shocking! My dad helped collect my case from my room on a recent stay, only after getting home did he realise he had left his wallet. We rang the hotel and was told it had been found so we were so relieved and thankful. On collecting the wallet however all my dads money had been taken (by the cleaning staff presumably as they had found it). A compliant was made and the manage was rude and dismissive so unfortunately we had to get the police involved. Would never stay here again or recommend it to anyone as it makes you wonder what kind of people they employ!

Stayed June 2014
Helpful?
2 Thank Carlab182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahul P, General Manager at Ibis Carlisle, responded to this review, 4 July 2014
Dear Guest,

Thank you for your feedback. I am pleased to know that you enjoyed your stay at Ibis hotel in Carlisle.

I am very saddened to know you feel your query for your lost property was not dealt efficiently and also your comments regarding the staffs integrity.
The wallet was handed to your nominated person the same evening of your checkout and when brought to the hotel's attention that some money is missing, you were advised to contact the police, which is the protocol for any losses.

I can assure you the matter is being dealt with the police.

Thanking
Kind Regards

Rahul Parikh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 29 June 2014 via mobile

Stayed here for a business trip, apart from the room location which was close to a noisy bar outside, the hotel was clean comfortable and adequate for the money. Close to the amenities and free parking.

Stayed June 2014, travelled on business
Helpful?
1 Thank Susannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahul P, General Manager at Ibis Carlisle, responded to this review, 4 July 2014
Dear Guest,
Thank you for your feedback. I am sorry to know that your stay was disturbed due to noise. Please contact the hotel prior to your next stay and we will be more than happy to allocate you a quieter side.
We look forward to welcoming you soon.
Kind Regards
Rahul Parikh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Stayed on a busy night due to Carlisle Bell race meeting. Excellent customer service and quality room/bed. High cost of food/drink meant we used Woodrow Wilson Wetherspoons immediately opposite the Ibis.

Room Tip: Some complimentary biscuits with the room tea & coffee.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ibis Hotels

Helpful?
1 Thank JayAngie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rahul P, General Manager at Ibis Carlisle, responded to this review, 4 July 2014
Dear Guest,
Thank you for taking time to leave your feedback. We are pleased that you enjoyed your stay at Ibis hotel in Carlisle.
We look forward to welcome you on your next trip.
Kind Regards
Rahul Parikh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Carlisle

Property: Ibis Carlisle
Address: Portlands | Botchergate, Carlisle CA1 1RP, England
Phone Number:
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Carlisle
#2 Best Value Hotel in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Carlisle 2*
Number of rooms: 102
Official Description (provided by the hotel):
The Ibis Carlisle hotel is located in the centre of the city, 200 m from the main railway station and not far from Lanes Shopping Centre. Carlisle Cathedral and the Castle are just a few minutes walk from the hotel. Book one of our 102 air cooling rooms and benefit from use of our hotel amenities, including chargeable outdoor parking, a bar serving light meals and snacks 24 hours 7 days as well as wireless Internet access to cater for business guests. Europcar rental services are available at the hotel. ... more   less 
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Also Known As:
Ibis Carlisle Hotel Carlisle
Accor Carlisle
Ibis Carlisle Cumbria

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