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“Great friendly service”
5 of 5 bubbles Review of Henshaw Framing & Art Gallery - CLOSED

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Henshaw Framing & Art Gallery
Carlisle, United Kingdom
Level Contributor
48 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
“Great friendly service”
5 of 5 bubbles Reviewed 13 February 2014

We had great service on a recent visit for a reframe and when buying paintings .. Very friendly and helpful service from the owner mrs henshaw.
Many thanks

Visited January 2014
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

5 reviews from our community

Visitor rating
    4
    0
    0
    0
    1
Date | Rating
  • English first
  • Any
English first
Carlisle, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Thank you!!!”
5 of 5 bubbles Reviewed 11 August 2013

I would just like to say a huge thank you for an excellent service! I needed a print framed asap for my sisters wedding present and they were incredibly accommodating, the lovely lady went through the options with me and suggested the perfect frame to compliment the print. They also had it done for me in record time, as I am very bad for leaving things till last minute!
This is only the second time I have been to them, but I will defiantly return in the near future to have my sisters wedding pics framed :)
Friendly, knowledgeable, reliable, professional and fast service! Defiantly the best framing shop in Carlisle!

Visited June 2013
Helpful?
1 Thank Cake-Tin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Amazing service and staff!”
5 of 5 bubbles Reviewed 11 August 2013

Martin H clearly does not know what he is talking about. Nor does he seem to know the difference between there and their!
I took a picture into Henshaw framing as a gift for a wedding and the end result was amazing. Great quality and service not to mention value for money. Staff were friendly, really considerate and have me exactly what I asked for and did so with a smile.
The after sale service for me was an email saying they hoped I was pleased with my product and that should I have any problems then do not hesitate to contact them.
Not that I even had any problems but it was nice to know this service was there regardless.
This was a much more pleasant transaction than a one I have previously had at a framing company in the same area.
If you are after high quality goods, excellent value and brilliant service then go to Henshaw Picture Framing!!!!

Visited August 2013
Helpful?
1 Thank Bailey_cat85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Excellent family run gallery”
5 of 5 bubbles Reviewed 11 August 2013

I often use these framers and it is great value and the work is very good. Extremely friendly staff, I would recommend it to anyone.

Visited July 2013
Helpful?
1 Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Absoultely horrendous, terrible service, very poor”
1 of 5 bubbles Reviewed 28 July 2013

We took a special family print into be framed, brand new in perfect condition. The print came back terribly finger marked, when we took it back to complain, there was no after sales service at all. We were basically told it wasn't there problem & to go away. Horrible nasty & aggressive attitude, I would definitely not recommend Henshaw Picture Framing to anyone. There are plenty of other great framers in Carlisle, DO NOT use this one. Awful experience, was made feel like a lier & that my custom wasn't worth a thing.

Visited December 2012
Helpful?
1 Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sue161, Owner at Henshaw Framing & Art Gallery, responded to this review, 10 August 2013
I am afraid we have no recollection of this. We have not had a customer come back to complain about fingerprints on a photograph & we would certainly have done everything in our power to resolve the problem in a friendly manner if we had . Are you sure that you have the correct picture framer, we are half way down Crosby street & upstairs?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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