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“Ideal base for visit Commonwealth Games”

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Premier Inn Carlisle Central Hotel
Ranked #4 of 20 Hotels in Carlisle
Certificate of Excellence
Grantham, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Ideal base for visit Commonwealth Games”
Reviewed 27 July 2014

Stayed here as we had tickets for the Rugby Seven Tournament at the Commonwealth games and needed base for a couple of nights with easy access to Glasgow without being in the city itself and this was ideal. We had 2 rooms, a family room & a triple. They were a bit cramped which in normal circumstance would be no problem but it was exceptionally hot that w/end & hotel has no aircon so was very uncomfortable although when checked in the reception did apologise and there were fans in each room but windows would only open couple of inches!! This being said it was v clean. Staff were great in the reception and in the pub/ restaurant next door. Was only five mins away from railway station by taxi & 1 hour to Glasgow ideal for our needs.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
Thanks for your feedback. At Premier Inn we endeavour to offer the best value quality stay. All feedback both positive and negative is investigated and acted upon to ensure we are offering our customers the best possible service. We are sorry that your room was hot and you did not have a comfortable nights sleep. At Premier Inn it really matters to us that you enjoy your stay and that is why we guarantee your comfort. Your comments have been noted and will be duly followed up with the Management Team. Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.
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686 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Sheffield, UK
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 July 2014

Admittedly it was a warm weekend (temperatures in the mid 20s), but our room, in the annex, was incredibly hot - the in-room control for heating (but not cooling), showed over 27 degrees. The window was small and only opened a couple of inches - we were on the first floor - but there was a fan that helped a little, kept on all night, and we took advantage of the "spare" sheet provided to use instead of the duvet when hot. I guess that being too hot is a recognised problem. Having said this, we were not disturbed at all by noise from other guests, which is always a relief.

The on-site restaurant is a Brewers' Fayre. The menu for dinner is as one might expect, i.e. straight from freezer to fryer, which is fine if one accepts that, but the prices seem high for dishes that demand minimal culinary expertise. Breakfast there was good on Sunday morning but on Monday morning was rather dismal - too few staff resulting in a queue to be seated and an empty coffee machine plus deliveries were awaited of basics such as orange juice.

The location is good and easy to find; parking is plentiful. The staff on reception were very friendly. Not sure what the point is for the Premier Inn's on-line pre-arrival check-in!

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Inthebook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion we did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated by the Management Team at this hotel. Thank you once again for your review.
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Bedford, United Kingdom
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 July 2014

We chose this Premier Inn in error! Thought we had booked the one in Carlisle we knew and loved. As it turned out we liked this one even better, nearer to M6 more visible and nearer to Town. Our room on the ground floor at the back of The Annexe can be recommended. Even though it backed onto a car park we were not disturbed by any noise. Very hot night and had been provided with a sheet and a fan but no substitute for air conditioning. Unfortunately we couldn't get the temperature below 25c as window restricted . The room and bathroom were spotless and the bed comfortable. Dinner in the Restaurant was good and the staff friendly . Very busy with lots of well behaved children! Would definitely stay here again

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Susietom2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
Thanks for taking the time to review your stay with us. Your feedback is very important to us and we are delighted that you had a good stay and you found our location convenient during your travels. We look forward to welcoming you back to Premier Inn in the future.
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Twickenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Good over night's stay for two in Premier Inn Carlisle Central. The purple and orange picture in the room was a little 70s but it was a huge family room. Some problems with heating controls but just opened a window and did not bring to staff attention. We used the ajoining restaurant and had seen mixed reviews but the food was tasty. Although initially told that food would take 40 minutes - after we had paid - it appeared less than 10 minutes later. Staff were very helpful in the restaurant especially Jenny in the evening and Bekah during breakfast which was busy and light on staff but those available worked at top speed. They also took into account each visitor's needs. Would use this hotel again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maggie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
We are delighted that your stay with us met your expectations and you experienced the high level of service we endeavour to give our guests. Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We do look forward to welcoming your back to Premier Inn in the future
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Glasgow, United Kingdom
Level Contributor
109 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 20 July 2014

It is a shame really. The Inn was nice to look at, easy to find and the staff remained welcoming and smiling in adversity.

The rooms were clean and well kept with good TVs and coffee making facilities. The problem is that the hotel clearly needs all it's beds replaced. Everything went well until we got into them. None of us managed more than a couple of hours fitful dozing in beds that were clearly past their prime.

Hannah, the ever helpful receptionist, kept her cool and smiled throughout as one after another 3 sets of guests, including myself, came to the desk next morning with identical complaints. No sleep and sore backs. Also on one of the hottest days of the year there is no air conditioning. My family, and another couple had booked for a second night, which we both cancelled.Good news however, true to the Premier Inn's 'Good Sleep Guarantee' we all requested and I think received refunds. Bad news, though I have stayed in Premier Inns where the breakfast has been both individually cooked and excellent, here it was not. The precooked food was cold greasy and just plain nasty. Also if you brag about serving Costa Coffee, even if this is technically accurate, I really didn't expect it to pour out of a push button machine.

Room Tip: Find out if the beds have been replaced!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank CityVisitor186534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Carlisle Central Hotel, responded to this review, 25 July 2014
Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please could you email your booking details to talktous@premierinn.com as we would like the opportunity to investigate further. Thank you for taking the time to review our hotel.
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UK
Level Contributor
383 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 20 July 2014

We stayed at the Premier Inn in Carlisle for 3 nights when visiting family and found this to be a very comfortable place to stay. The location of the hotel is good as it is near the motorway and close to the family that we were visiting. We cant comment on the restaurant attached to the hotel as we didn't eat there.
The only thing that stopped us scoring this as very good was the fact that on the second night of our stay there was a fire alarm and we all had to evacuate. Nothing wrong with this as far better to be safe than sorry but I can't help but wonder why the staff took so long to get all residents evacuated - there were still people coming out of their rooms about 5-10 minutes after the alarm went off. Also we were all just stood outside the hotel and the staff went off and just sat together outside the restaurant rather than actually talking to their customers. I think the key thing for me was that they seemed to be unclear what was causing the alarm to go off and only when they checked the restaurant did they realise that someone had burnt some food - I think this would have been the first place that I would have checked. In fairness to the guy in charge on the night he did put a note under the door the next morning apologising for the inconvenience so hats off to him but the rest of his staff should have done more.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank MrMrsHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Please be assured that we take all feedback seriously and on the receipt of your details, the issues raised will be fully investigated. We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 July 2014

Stayed here for one night in June whilst on business. The location is very good, convenient for the motorway and city centre and there's also a Tesco just down the road and that's very handy for picking up anything you might need. The room was big with plenty of space and a fairly comfortable bed. I was in a separate building to the main part of the hotel and it was fine, my room door was opposite the door to / from the stairs so I was a bit concerned about noise but I was not disturbed at all during the night. The pub that is part of the hotel was decent enough, I enjoyed breakfast more than dinner but had no issues at all with dinner, it was just standard pub grub. Can't comment on the price as my company paid directly but for what I needed from a hotel on this particular trip I was more than happy.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank clipper1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannah R, Manager at Premier Inn Carlisle Central Hotel, responded to this review, 1 August 2014
Thank you for your comments about your stay with us here at Premier Inn.
Im glad to hear our hotel was just what you needed for your business stay and hope you will stay with us again if your ever in need of a hotel in Carlisle.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Carlisle Central Hotel

Property: Premier Inn Carlisle Central Hotel
Address: Warwick Road, Carlisle CA1 2WF, England
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Carlisle Central Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
Why limit yourself to exploring just one country, when you can discover some fantastic destinations in two? Located on the border of England and Scotland, the Premier Inn Hotel Carlisle Central is the ideal base to explore all the attractions just waiting for you nearby. Start the day picking up some cool brands at Lanes Shopping Centre, or hotfoot it to the fascinating 900-year-old Carlisle Castle. Catch an exhibition at the Tullie House museum, a beautiful Jacobean building. Or throw your net a bit further to visit Hadrian's Wall. Then come back to Carlisle and enjoy a meal in our Brewers Fayre restaurant, plus a lovely comfy bed in your room. Important info: This hotel is situated next to a main road. Bedrooms are insulated to minimise noise. Directions: Situated on Warwick Road. Approx 1/2 mile from M6(J43) on A69. Next to the Lakeland Gate Brewers Fayre Transport and local information: Hadrian's Wall Centre Historic Site The Lanes Shopping Carlisle Train Station 1 mile ... more   less 
Also Known As:
Premier Inn Carlisle Central Hotel Carlisle
Premier Inn Carlisle Central Hotel Cumbria

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