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Premier Inn Carlisle Central North Hotel
Ranked #13 of 20 Hotels in Carlisle
Birkenhead, United Kingdom
Level Contributor
336 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Fine”
Reviewed 1 July 2014 via mobile

Like most Premiers, the room was good. Unusually - possibly a first for Premiers - it actually had a suitcase holder - excellent! The only slight problem was the hot tap (why do they put that stupid sign 'Beware: hot water' by the hot tap? What do you expect out of a hot tap? Sand?) which suddenly spurts so you get drenched.

My problem with Premiers is usually to do with breakfast, which is not covered by the Premier guarantee. This was one of the unfortunate ones that stops serving at 10.00. Why can they not serve up to 11.00 at weekends and 10.30 otherwise? However the service was notably better than usual.

Stayed June 2014, travelled on business
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 4 July 2014
Dear Guest,

Thank you for your review of Carlisle Central North Premier Inn. We are pleased that you had a comfortable stay with us, and that our hotel, and great facilities met your expectations. Our team are committed to delivering the highest level of service to all our guests and your feedback is so important to us in our continued endeavours to provide our guests with this service. We look forward to welcoming back to Premier Inn in the future.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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444 reviews from our community

Traveller rating
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    81
    33
    16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
Newbury, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

Premier Inns are always great places to stay. this one is still awaiting its full refurbishment but it was still clean,comfortable and the staff are friendly. The pub at this one is great. Only stayed over on Sunday nights,but apart from an excellent meal the pub putts on a quiz and bingo, which beats sitting in a room all evening.


  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennpollock50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 4 July 2014
Dear Guest,

Many thanks for your lovely review. We were delighted to read your comments, its fantastic to hear that you enjoyed your stay with us and have enjoyed your meal and entertainment in the adjoining pub. We hope to see you again very soon. Thank you once again for taking the time to leave such a lovely review.

Kind Regards

Sam Grieve
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham
Level Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 June 2014

Visited twice in the last week, as a stopover to the Highlands. Part of a group of Morgan owners on a tour.
As always, room was clean and tidy, and a good night's sleep was had. Bathroom also clean.

The attached Flaming Grill pub seems to have changed since our last visit, being more of a 'steakhouse', however the food was a very reasonable price, well cooked, with quick service.
Staff very friendly and they managed to find our group of seven a table reasonably quickly on a Friday evening. Could have done without the big TV screens, but they didn't intrude much once we were seated for dinner. Unfortunately, they ran out of the particular real ale we were drinking very soon after getting the first pint! Both nights one week apart!

Would we return - yes!

Room Tip: Ground floor at the back.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham-G4FUJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 4 July 2014
Dear Guest,

Thank you for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your stay with us and that the team in the adjoining pub looked after you well. We look forward to welcoming you back to stay with us again in the future.

Kind Regards

Sam Grieve
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
1 review
Reviewed 28 June 2014

We have just a 5 night stay at Carlisle Central North, it is the perfect base to explore Hadrian's Wall. I have a gluten free diet so am always a bit apprehensive about the restaurant. We had a lovely room and really enjoyed all our breakfast and evenng meals. The staff were helpful amd friendly in both the hotel and restaurant. For those needing a gluten free diet all I needed to supply was my own bread. We would recommend it and hope to stay again. Stella from Malvern, Worcs

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stella f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 29 June 2014
Dear Guest,

Thank you for your review of your stay with us at Carlisle Central North Premier Inn. I am pleased to hear you enjoyed your stay with us and that our team were able to help you with your dietary requirements. I hope you enjoyed exploring Hadrian's Wall and look forward to welcoming you back to stay with us again in the future.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

We stayed here whilst we attended a local motor rally recently. We looked at the feedback on tripadvisor which helped us to make a decision of where to stay and Premier Inn did not disappoint.
Rooms tidy and clean as always and we dined in the flaming grill next door which provided a really great evening meal and breakfast, although it had to be noted that whilst breakfast was all you can eat it was ordered rather than buffet style so you can't just go back and help yourself like other premier inn's I have stayed in.
Value for money for our room was not brilliant but nor was it awful and considering it was a weekend its perhaps understandable the rate would be higher.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rallylad1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 26 June 2014
Dear Guest,

Many thanks for reviewing your recent stay with us at Carlisle Central North Premier Inn. I am pleased to hear you found your room to be of the high standard we aim for and that you enjoyed dining in the adjoining restaurant. I hope we are able to welcome you back to stay with us again on your next visit to Carlisle.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-trent, United Kingdom
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 June 2014

We checked in here at the last minute you know just what you are getting with premier inns although there was a strange irritating clicking going on all night that kept me awake most of the night
When we checked out I informed them of the problem and with no trouble they gave me a full refund this would not stop me from staying again had we been in a b&b we would of just got an apology

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lubylou_64088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 21 June 2014
Dear Guest,

Thank you for taking the time to review your stay with us at Carlisle Central North Premier Inn. I am sorry to hear you experienced problems with the heater in your room, this is certainly not the standard we aim for and I will ensure your feedback is passed on. I am pleased to hear the team were quick to find a resolve to this problem for you and I look forward to welcoming you back to stay with us again.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 June 2014

This was our second stay at this hotel. We checked in on line so it took a couple of minutes to get the room key. We had dinner at the adjoining pub restaurant. Food and service was of good quality and reasonable value. The staff there were very friendly and atmosphere good.
Our night in the room was not so good however. There was a clicking from an electrical box which kept waking us. I discovered the following that it was from the heating thermostat.
I complained the following morning and the receptionist apologised. She also refunded our night's stay.
We didn't have breakfast there. It's poor value for money. Probably OK if you claim expenses from your company.
There is a McDonald's and Morrison's a couple of minutes drive away.
I would recommend for a stay if the noise in the room was sorted

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eyeballpaul25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest-3210, Manager at Premier Inn Carlisle Central North Hotel, responded to this review, 4 June 2014
Dear Guest,

Many thanks for your review of your stay with us here at Carlisle Central North Premier Inn. It is our main priority to ensure you have a great night's sleep and I must apologise that on this occasion this was not the case. I will certainly ensure the issue with the thermostat has been investigated by our maintenance team. I was pleased to hear you enjoyed your evening meal in the adjoining restaurant and that the team looked after you well. Thank you again for your review, we look forward to welcoming you back to Premier Inn soon.

Kind Regards

Sam Grieve
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Carlisle Central North Hotel

Property: Premier Inn Carlisle Central North Hotel
Address: Kingstown Road, Carlisle CA3 0AT, England
Region: United Kingdom > England > Cumbria > Carlisle
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 20 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Carlisle Central North Hotel 3*
Number of rooms: 49
Official Description (provided by the hotel):
Carlisle is the ideal base to explore the grandeur of the Lake District. And Premier Inn Hotel Carlisle Central North is a grand place to stay, putting you within easy reach of the national park as well as the business and leisure facilities of the historic city centre. Whether you're strolling along Carlisle high street, or stomping along High Street Fell, there's plenty to distract you here. Some visitors come to buy livestock at the Harrison & Hetherington auction market, others to spend time on Hadrian's Wall. Every September there's the Tour of Britain cycle race too. Then it's time to unclip from the pedals and unwind back at the hotel, with our tasty restaurant and extra-comfy beds. Directions: Exit M6 (J44) onto the A7. There is a Premier Inn hotel located on this junction but Carlisle North is located 1 mile away on the A7 towards Carlisle.On the left, next to The Gosling Bridge Transport and local information: Carlisle Castle Historic Site Hadrian's Wall Historic Site Carlisle Golf Course Carlisle Train Station 2 miles ... more   less 
Also Known As:
Premier Inn Carlisle Central North Hotel Cumbria

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