My husband and I stayed overnight here a week or so ago. I made my reservation by phone and the receptionist I dealt with was very polite and professional. I had ordered a breakfast hamper for our room and had asked for the restaurant menu to be emailed to me. When I saw the menu I decided I'd rather have the restaurant breakfast so rang back and spoke to the same receptionist who not only changed my order for a full breakfast she asked would we like it delivered to our room at no extra cost.
The apartment was very good, beautifully decorated and spotlessly clean. The kitchen area was very well equipped with everything you need, kettle, toaster, fridge all crockery, cutlery and even a dishwasher !
The room was good size and although the hotel is close to the centre it was extremely quite. The bed was very comfortable, lovely fluffy towels too.
The breakfast that was delivered to our room arrived promptly at 8:30 as requested and it was delicious.
I would definitely recommend this hotel to anyone visiting Carlisle, and would definitely stay here again.More