I had been travelling around the country for most of the day for work purposes and my evening led to me being stuck in Bedford for the evening. I came across this hotel and thought it looked welcoming from the outside. However the rate I was quoted for the night was ridiculous and the young lady that I spoke to at the reception desk was very rude and unwelcoming. The only nice part of my very quick visit was the very lovely young lady named Zara from the spa desk. Zara greeted me very politely and assisted me over to the reception desk, I must say it's a shame there are not more polite members of staff at this establishment with her level of customer service skills! I think this hotel needs to improve on it's service to the customers and stop focusing on how much they can get for a room.
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night's sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 Hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. SPA: Our stunning Roman bath inspired pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massage, Decleor facials and luxury OPI manicures. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ... more less
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- Also Known As:
- Bedford Swan Hotel Bedfordshire