We stayed at the Bedford Swan at the beginning of March 2014. We purchased an upgrade to a "luxury room" for £20 since it promised a river view. When we got to our room, we had a view of the backside of the building (mainly heating ducts and a fire escape). No river view! When we complained, they said that "not all luxury rooms had a river view, so some customers do not get it...and sorry we are fully booked". Even though their website and the glossy banner next to reception state "upgrade to a river view". It would have been nice to have be informed when we checked in that we were one of the "lucky few" who had been robbed of their river view. Apparently Charlie the manager did try to call our room but we were not there ... so glad he made a concerted effort to speak to his clients. You feel very valued. Obviously, we thought the £20 upgrade was excellent value for the free newspaper, tea and coffee making facilities (kettle) and the "special" shampoos. Also watch out for the £10 delivery charge if you want breakfast brought to your room! (equivalent to a hourly charge of £120 / hour -- it must be delivered by lawyers) BARGIN!!! This particular luxury room was also small and dark. The Hotel was otherwise OK and it is in a very central location
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night's sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 Hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. SPA: Our stunning Roman bath inspired pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massage, Decleor facials and luxury OPI manicures. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ... more less
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- Also Known As:
- Bedford Swan Hotel Bedfordshire