I have been a regular customer of the Swan in recent years being a local to Bedford, but have never stayed here before. They are doing a current deal where local residents can stay on Sunday nights for only £ 20 - including breakfast, free parking, and use of the leisure facilities. As I like the Swan, myself and my wife took up this offer. We also took up a further offer of 2 meals for the price of one (see website under 'Offers') and so that was Sunday dinner sorted out !
Service = overall good....though some of the young female staff in the restuarant at lunchtime seemed a bit lacking in customer service skills....more training needed I think ! Also, one of the reception staff was even more lacking in customer skills...as I was booking in, I had the real feeling I was seen as an inconveniece ! However, other staff were fine.
Bedroom = bit disappointed. The hotel has recently has a £ 2million upgrade...and I was expecting more. Indeed, it was only really on a par with a Travel Inn room - worse in fact, as it was smaller ! We reminded ourselves we had only paid £ 20 each...but the point I am making is that NO way was the room 4-star...and I would NOT have paid the usual fee for the room (£ 80)
Restuarant and meal = pleasant venue, bit disappointed with the customer skills of the waitresses...but the meal was good. Also, breakfast the next morning was fantastic...a very large choice of foods and beverages.
Venue = what makes the Swan is its "atmosphere." A very historic building, and the area near reception where you can enjoy a coffee is one my favourite haunts. I also noted a large function room (weddings) and upstairs some very good sized conference rooms.
Leisure = no sauna or steam room (I would say they have room to add these) but a good jacuzzi and though the pool is not big, it is a bit different to the run-of-the-mill and so overall the facilities do their job. Spare towels provided too.
Car parking = the grumpy receptionist asked if I wanted a permit, but had not even explained how they worked first ! But basically you put the permit in your car for the duration of the stay. It is a real bonus to have this free parking added into the mix, as parking is not easy in Bedford and you are only 2 minutes from the shops here. A big positive.
Location = excellent. 2 minutes to shops and restaurants etc and right on the Ouse embankment too - great for walks. Nice view all round - if you "block out" the hideous Park Inn Hotel on the opposite bank !
Overall....we enjoyed the stay, but more so due to the "experience" rather than the hotel alone itself. For a supposed 4-star, it did not live up to that. The room certainly did not, and I found some of the staff need more training yet ! For only £ 30 each (B&B, meal and a coffee, lesiure use, parking) the value was of course exceptional on this occassion - but I have only marked value as 3 stars as it would NOT be value for money at the usual rate.
Oh...and take note of this...there is a "naughty" hidden charge ! Our room had a large flat screen TV, but we did not use it - as you have to pay £ 20 a night to use it ! It has internet, films etc as well as TV...but you cannot simply watch BBC or ITV for free unless you buy the whole £ 20 package ! And that is per night..so imagine if you stayed a week ! Why do I say "cheeky hidden" charge ? Because there is no mention at all of this on their website. Even £ 5 a night would be cheeky...but £ 20 really is awful. Hopefully, enough customers will complain so thay may change this policy. I understand paying an extra charge for films and possibly internet but NOT to watch terrestrial TV. I have NEVER heard of that before....
- Official Description (provided by the hotel):
- The Bedford Swan Hotel is situated in a stunning town centre location overlooking the river and just 30 minutes from central London. Steeped in character and history yet fully refurbished to meet the needs of both our corporate and leisure guest The Swan provides outstanding hospitality expected from a 4 star Hotel. REST Enjoy a perfect night's sleep in one of our stunning bedrooms with thick soft duvets, contemporary fabrics, throws and cushions, signature wall papers and stylish furniture. Air conditioning is in all rooms as standard along with flat screen 32 inch LCD TV with in - room entertainment offering a wide range of up to date movies and high speed internet access. EAT We offer a fantastic range of dining options including the fabulous AA rosette awarded River Room Restaurant and relaxing lounges. 24 Hour room service is available daily and in the summer enjoy al fresco dining or drinks on our terrace overlooking the river. All our food is freshly prepared by our highly skilled team of Chefs. SPA: Our stunning Roman bath inspired pool and Jacuzzi provide the perfect way to unwind after a long, busy day. Our fully trained therapists also offer a wide choice of treatments including Swedish massage, Decleor facials and luxury OPI manicures. MEET: The Hotel is the ideal destination for conferences and meetings. Tailor made to suit the individual requirements of all our customers. CELEBRATE: With its superb location and stunning setting, the Hotel is a popular choice for weddings and functions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Bedford Swan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Bedford Swan Hotel Bedfordshire