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“Chilly start but promising”

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Premier Inn Bedford South (A421) Hotel
Ranked #3 of 18 Hotels in Bedford
Certificate of Excellence
Reviewed 2 April 2013

The Premier Inn Bedford South had only be open for a week when we visited. We arrived early, 2 & a half hours before we were supposed to check in, but the welcome we received was very accommodating. The receptionist was very helpful and quickly went off to see if a room was ready. He returned to tell me our allocated room (a family room on the ground floor, Room 9 - right at the far end of the corridor) had already been cleaned so we were able to get the key straight away.

The hotel is lovely and is a new design for Premier Inn. Rather than a key card slot, everything is done via sensor. You hold your card upto the sensor and the doors open. All very swish. The rooms are gorgeous. Lovely and clean as you'd expect from a hotel that has only just opened. Huge LCD tv's installed on the walls, and mood lighting. The bathroom was also very nice, however I do have an issue. No bath. For me personally, a bath is a must in a family room. It should at least be stated on the website that there are no bath facilities in rooms. My 4 year old does like a shower, and to be fair the shower was huge with 2 shower heads so you can choose which flow you prefer, but the design hasn't been thought through very well for those with children. The shower screen doesn't open, and its a long reach in to turn the shower on and reach the shower gel dispenser, which inevitably resulted in me getting wetter than i'd have liked.... Other than that I have no other criticism's of the rooms themselves.

Our stay had the potential to be fault free, however after a day out with friends, we returned to at 8:15pm to find we had no heating in the room. On reporting the problem to the lovely girl on reception we were made aware it was due to a power cut that had occurred in the area a short while earlier and had affected the whole hotel, but she was working on it. We got our son to bed, expecting the heating to come back on fairly quickly. 9:45 arrived and we still had no heating, and it was getting quite cold in the room by now. My husband popped back to reception and the receptionist told him she was waiting for her manager to arrive. A fence needed to be climbed to reset the system and she couldn't reach to do it, but she hoped it would be fixed soon. We settled in for the night. Thankfully the duvets are quite thick but it was still cold, my nose was freezing! We received a knock on the door about 11pm. It was the receptionist. She had come to apologise again for the lack of heating and had very kindly found us a gas heater to use. Her efforts were really appreciated and she really is an asset to the hotel. Unfortunately the gas heater wasn't enough to heat the room and our son woke a couple of times because he was cold. The heating DID come back on sometime between 1am and 2am, and the room heated up fairly quickly from that point. However the cold start to the evening did put a dampener on the night and meant none of us were as rested as we could have been.

On checkout, the same receptionist (I was beginning to think the poor girl was never going to get to go home!) asked how our night had been, and obviously we pointed out that despite her best efforts it had been a little chilly. She very kindly offered us a full refund under Premier Inn's "Good Night's Sleep" guarantee.

Aside from the heating blip, this really is a very nice hotel, and we would stay there again if we're in the area. Its got the makings of being a wonderful hotel. I just hope that its maintained well, as the cleanliness and finish are what make it nice. However, its the staff that really make this hotel. They really are a credit to Premier Inn!!

Room Tip: We had a lower floor, corner room (Room 9) and it was very quiet.
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  • Stayed: April 2013, travelled with family
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1  Thank Alison M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 April 2013

Great value very new and the brewers fayre just over the car park is great value, The lady in reception who was called Karen was very helpfu and polite and assisted as the post code was not on my sat nav, only down side was the buffet was not avalible on cooked breakfasts.

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RATHER-BE-ON-HOLIDAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016
Google Translation

  • Stayed: April 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank MarcoB6188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Bedford South (A421) Hotel

Address: Wilkinson Road | Marsh Leys, Kempston, Bedford MK43 9AX, England
Region: United Kingdom > England > Bedfordshire > Bedford
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 18 Hotels in Bedford
Price Range: £45 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Bedford South (A421) Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Unwind in style at our Bedford hotel, in one of our new generation bedrooms with an impressive 40" flat screen TV, freshly-updated bathroom with large shower head, and king-size Hypnos bed. After a great night's sleep, answer the call of the wild - the hotel is just a cheetah's dash from Woburn Safari Park and Woburn Abbey. You'll also be right on the spot for the many other big business venues and leisure attractions in the area. Directions: From M1 exit at J13 and take A421 to A507/Ampthill/Woburn/ Bedford. At the roundabout take the 1st exit, turn right to merge onto the A421. Take the A428 ramp to A6/Northampton/ Bromham/Kempston. At roundabout take the 4th exit onto Woburn road. Sat Nav: MK43 9AD. Transport and local information: Bedford Train Station 3 miles Bedford Theatre 3 miles Milton Keynes Theatre 15.5 Miles Woburn Safari Park 11 miles Wrest Park 10 miles Harpur Shopping Centre 3 miles Bedford Town Centre 3 miles Bedford International Athletic Stadium 3 miles Gullivers Land 14 miles Henlow Grange 15 miles ... more   less 
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Also Known As:
Premier Inn Bedford South (A421) Hotel Bedfordshire

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