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“Does what it says”

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Holiday Inn Express Bedford
Ranked #5 of 18 Hotels in Bedford
Certificate of Excellence
Higham Ferrers, United Kingdom
Level Contributor
314 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Does what it says”
5 of 5 bubbles Reviewed 9 September 2013

Had a one night stay and must admit I was quite surprised at how good it all was. The staff were friendly and helpful on arrival and despite a computer malfunction I was booked in very quickly. The room was large, very clean with comfortable beds, tea & coffee, hairdryer and very clean en-suite. Breakfast was varied with a good hot selection, which was topped up regularly, cereals, yoghurts, and continental if required. Plenty of tea and coffee, fruit juices, milk or water. All in all a very nice stay. Would definitely use it again and recommend to anyone.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Manager at Holiday Inn Express Bedford, responded to this review, 27 September 2013
Dear Trevor

Thank you for taking the time to leave this review. It is great to hear that you would use us again and recommend us to those you know. Hopefully your stay with us will encourage you to seek out others Express hotels when you travel.

Kind Regards
Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

265 reviews from our community

Traveller rating
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    39
    6
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 27 August 2013

Arrived late Sunday evening check in was quick and easy. room was clean, beds comfy, breakfast great, Staff helpful and polite especially Jeni she was very helpful. Would recommend 100%. Had to wait for 4 hours in reception for a hire car and the staff made us feel very comfortable and looked after us well.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dez B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 28 August 2013
Thank you for your review, we hope the rest of your journey went smoother than the beginning!

I will make sure that Jena is rewarded for these lovely comments (despite forgetting the ham & drinks)
Hopefully we will see you again soon.
Kind Regards
Sam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, England, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Stayed one night. Hotel clean and very comfortable. Evening meal very nice and service very good. Staff very helpful and friendly. Walk in shower as I think I was in a disabled access room but very spacious. Air conditioning first class. Only thing I could fault was that they were very very stingy with the tea and coffee provided in the room, apart from that I would recommend this hotel to anyone wanting a stay over, although I can't say I was impressed with Bedford itself.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacqueline Vict... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 28 August 2013
Thank you for this review, I am pleased that you found the hotel clean and comfortable. Extra tea and coffee supplies are available from reception complimentary, we are always happy to help.
Many Thanks
Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

Stayed here for one night on 25th August for a friends party nearby.
Check in was by far the best than I have experienced for a very long time. It was carried out by a very pleasant lady called Diana, who took time to explained how things worked and also booked a later taxi for us and supplied us with ice to cool down after a long journey.
Stayed in room 37 which was on the ground floor and very quiet. Room was spotlessly clean, nothing could be faulted.
Breakfast next morning was perfectly adequate, with everything you needed to set you up for the day.
I would definitely stay here again when in the area.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JadyLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 28 August 2013
Thank you for this excellent review, I will make sure that Diana is rewarded as a result of your comments.

Many Thanks
Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Yorkshire
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 August 2013 via mobile

Arrived at this hotel early Sunday morning enroute to Twinwood from Yorkshire. Even though the receptionist, Diane was rushed off her feet with breakfast customers and guests checking out, she could not have been more helpful. I was too early to check in to my room, but Diane kindly found me a room to shower and change in. She brought me clean towels and could not have been more kind, considerate and good humoured. The hotel was clean. Pleasant and in an ideal location for Twinwood. Will definately return.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SmittyEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 28 August 2013
Thank you for this great review, all our staff members are committed to great customer service and Diana is one of our stars. She was recently voted 'Employee of the Year' for the company by the staff, and it is comments like this which helped her win, they are very much appreciated.
We look forward to welcoming you again soon should you visit the Bedford area again.
Kind Regards
Sam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

East to book, easy to find and the staff were very friendly and helpful. We stayed over a bank holiday weekend so it was really busy but staff still went out of their way to help us with all our needs. Rooms were clean and comfortable with free wi-fi. The only thing that wasn't good was the cups of tea in the morning. The mugs were not particularly clean and the tea was grey and unpleasent. We would stay here again.

Room Tip: The double rooms 119 & 219 are spacious and quiet.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamsin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 28 August 2013
Thank you for this review; it was a very busy weekend we are still recovering! It is great to hear that the staff still met your needs with a smile. Our complimentary WiFi is new and I’m pleased that it is adding value to our guests' stay.

We hope to welcome you back soon
Kind Regards
Samantha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 16 August 2013

Its location is the best asset of this hotel by far, and contrary to some previous reviews we did not find traffic noise to be a problem despite being on the side facing the A421 and on the 1st floor. Staff are freindly and welcoming, check-in / check-out very simple. Common areas and the rooms are well presented and spotlessly clean.

Rooms are ok if a little cramped, but main complaint is the size and comfort of the bed. It is a standard 'double' and hence more cramped for two people than I would normally expect at a hotel, and was also uncomfortable. To make matters worse, the duvet only just covered the bed, leading to more troubled sleep.

Breakfast is typical fare for HI Express, but sadly was below the usual standard (which to be fair is only just acceptable). The cooked items, sausage, scrambled egg and beans were so unappetising that I couldn't face them, the orange juice was more like squash, and it was a long time since the grapefruit segments were actually segments.

I would use this hotel again, but remember this is a budget hotel and you get what you pay for.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellerfrom203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaB85, Front Office Manager at Holiday Inn Express Bedford, responded to this review, 19 August 2013
Thank you for taking the time to leave this review, I am disappointed to learn that you didn’t sleep well. The hotel is in the process of replacing all the duvets as part of a continuous improvement process cycle and I will pass on your comments regarding the size to our purchasing team.
As for the breakfast experience, watch this space. We have several hotels in our group trialling a new breakfast offering with improved freshly baked croissants and pastries. The results will be out soon and we are confident that the improvements will be rolled out across the group.
It’s good to hear that you would be prepared to use our hotel again and hopefully the next time you stay these improvements will have been made.
Kind Regards
Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Bedford

Property: Holiday Inn Express Bedford
Address: Elstow Interchange A6/A421 | Bedford Bypass Junction, Wilstead Road, Bedford MK42 9BF, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Bedford
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bedford
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Bedford 3*
Number of rooms: 80
Official Description (provided by the hotel):
Stay at the well-connected Holiday Inn Express Bedford hotel for handy road links and proximity to Bedford's businesses. Friendly staff welcome you to the modern Holiday Inn Express Bedford, 2 miles south of Bedford town centre. We're conveniently located just off the A6 and A421, with plenty of complimentary parking. Surf the web over a coffee with free Wi-Fi throughout the hotel. Our newly refurbished guestrooms feature modern decor, comfortable beds, an en-suite with power shower and 32-inch TVs. Our bright family rooms have 1 double bed and 1 pull-out sofabed where kids under 18 stay for free with an adult. There's space for up to 25 delegates in our 2 air-conditioned meeting rooms, where you can host interactive conferences and board meetings. Choosing Holiday Inn Express Bedford also gives you easy access to local business parks. We're 1.5 miles from companies based in Priory Business Park and 6 miles from Millbrook vehicle testing centre. Relax in the great outdoors at the tranquil Priory Country Park with a woodland stroll and fishing and sailing on the lakes. You can watch tense competitions at Lawson Park Indoor Bowls Club, just 6 minutes' drive from Holiday Inn Express Bedford. Meet for drinks on our patio and gather inside for live sport on the flat-screen TVs and a game of pool. Our evening bar menu features spicy curries and pasta dishes. Fill up in the morning with sausage and scrambled egg from the generous breakfast buffet. ... more   less 
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Also Known As:
Holiday Inn Express Bedford Hotel Bedford
Holiday Inn Bedford
Bedford Holiday Inn
Holiday Inn Express Bedford Bedfordshire

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