We booked this hotel last-minute and didn't know what to expect so we were delighted to find such a great place to stay almost by accident! The staff were helpful and professional, just the right degree of attentiveness and awareness of our needs, from those on reception to those in the bar and in the restaurant. We loved the setting by the river - the terrace outside is a great place for a pre-dinner drink. The bar has an excellent choice of drinks, efficiently dispensed and with a smile! The evening meal was delicious; breakfast also very good. Our room was clean and comfortable - we were very pleased to be able to open the window rather than have to suffer the usual vagaries of hotel heating systems. It's a great achievement to ensure this level of consistency of service across an operation of this size - well done and thank you to all the staff.
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- Also Known As:
- Embankment Hotel Bedford, Bedfordshire