The service in this hotel is the worst we have ever experienced, The staff were clueless and when we asked to speak to the manager were told that there wasn't one.
The list of shortfalls is too numerous to list but the standard of housekeeping tops the list. On two occasions of our 5 day stay our room wasn't cleaned and the towels were never changed. On the third day we requested clean towels only to be told that none were available. Carpets in the stairways and passages were filthy and weren't hoovered all week.
The quality of breakfast was acceptable but once again the service was abysmal. On two occasions we had to wait 45 minutes to be served.
The hotel is in an ideal location and hopefully the Crerar Management team can address the staffing problems so that guests can be provided with acceptable levels of service.More
- Free Wifi
- Free Parking