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“just keeps getting better”
Review of Deeside Inn

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Deeside Inn
Ranked #3 of 4 Hotels in Ballater
Dundee, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“just keeps getting better”
Reviewed 5 April 2014

stayed over for a mini break with friends having spent a great christmas at the hotel, once again great hospitality and foodI have to laugh at some of the reviews criticising for a dog hair, there is a cluse the hotel welcomes dogs so with the best will in the world thers a fair chance youll find a dog hair!
We weere welcomed by the staff and it was just like a home from home, once again the food we had in the restaurant was superb and cant believe the value for money.
Planning our next visit with friends in May and alraedy looking forward to it, keep up the good work

  • Stayed March 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Houseofdun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 6 April 2014
Hello there, Lovely that you wrote a review for us we were all really thrilled to have you back to stay. Looking forward to seeing you again in May. As you rightly say we do welcome dogs but not in all the rooms and I still expect rooms to be perfect and dog hair free. I am looking at this to make sure that we don't encounter this again. See you soon and best of wishes from all of us here, joanna
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (134)
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English first
Glasgow, United Kingdom
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 March 2014

just returned after 3 day break in Deeside inn .we were made most welcome by Joanna the manager and her very friendly and helpful staff . deal was 3 nights dinner bed and breakfast with afternoon cream tea on arrival; we arrived late on sun so Joanna told us afternoon tea would be on second day then arranged complimentary tea and biscuits in lounge very professional and not expected .Delighted with the food and atmosphere and sitting round the open fire each evening after our meal was very relaxing as this was the break we wanted. The Deeside Inn is ideally located to explore and visit surrounding area first time in area and hotel but will be back was very impressed in to days climate to see manager taking time to greet and chat with guests making them welcome and at ease

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank donaldson41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 6 April 2014
I am delighted that you enjoyed your stay with us and much appreciate your taking the time to review it on TripAdvisor. Please do come back and see us again soon. Best wishes, Joanna Whysall
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Stirling, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 March 2014

Stayed on a short break, in lovely Ballater. On our arrival we were met by a lovely receptionist, but instead of being shown to our room we were given directions to room 6. The room was ok . There appears to be some issue with house keeping. Remote control was in need of a clean, covered with grim, to some this may not be important. The bathroom was dated, shower not much power & again dated, sink outlet very dirty, had not seen bleach or cleaner.Coffee & milk not replemished following day.When looking at hotel details before booking, the rooms looked great but can't always go by Photo's. Management should check out this room.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank 677Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 6 April 2014
I am very sorry to read your review. I have to say that we pride ourselves on a running a very clean and comfortable hotel so I am surprised and disappointed to hear your comments. Please be assured that this matter has been looked into and more training has been given to a new staff member who was responsible for cleaning your room that day. I can assure you that our standards are typically very high and thank you for alerting me to this fact. Best wishes, Joanna Whysall
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Aberdeen, United Kingdom
Level 5 Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 21 March 2014 via mobile

This was my second visit to this hotel....the first was three years ago in June 2011. I decided a return for a couple of peaceful nights was in order as had just returned to work after having a holiday in Tenerife somewhat ruined by the flu plus wanted to escape football fever in Aberdeen! I had requested a room away from noisy kitchen fans and a bath if possible but peace and quiet was what I was craving! On arrival Amy greeted me and advised that she had upgraded me to a double room which was great. The room was ok but the first sight that greeted me was staff smoking below my window and some rusting trolleys....not ideal but nothing I couldn't live with.....however the noisy kitchen fan was a couple of windows away and really annoying. Some people...my husband for instance, are not bothered by fan noises but I am but decided to try to live with it......a wee bit later music started up below me and I packed my bag ready to catch the last bus back to Aberdeen as it would be more peaceful at home! The music was the hotel entertainment...it wouldn't have bothered anyone who was out for the night or who was wanting to sit and enjoy it in the bar. Amy was still on reception and I explained that I couldn't sleep in the room and she showed me room ten which didn't have the entertainment noise but was right above the noisy fan so I couldn't move into it. Bless her she gave me room 17 which didn't have a bath but I said that was ok as it was quiet and that was the main thing! Thanks again Amy you are a star as if I hadn't moved I really would have had to leave! In both of the rooms I found them to be clean, lovely crisp clean linen, nice pillows, towels etc. the only things that let both rooms down were that as in my previous visit I had to clean both kettles and tv remotes.....this seems to be commonplace in most hotels though especially the remote. Also my bed wasn't made or tea and biscuit replenished on the morning of my full day at the hotel....not that this bothered me but may annoy others! The cleaner was in as cup washed and towel moved and toilet roll end folded. On the Sunday evening I was awoken by drunk football revellers outside singing so didnt entirely escape them! The guy in the restaurant at breakfast was very friendly and efficient....cannot fault him! Breakfast at Crerar Hotels is always good....fresh fruit on offer plus an amazing variety of hot food. I didn't have dinner at the hotel this time. All in all things are improved from my last visit and for the price I paid I am more than happy which is in the main due to the actions of Amy who saved the day for me! I will be back as long as I can get a room away from the noise again!

Stayed March 2014, travelled solo
Helpful?
2 Thank jetice_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latheron, United Kingdom
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2014

We stayed here on a 3 day mini break, and couldn't have been more delighted with the hotel in every respect. The staff were all very friendly and helpful, the food was excellent, and the lounge was extremely comfortable, with a log fire burning every day. We will definitely be returning to this hotel for another visit.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Nodlag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 23 March 2014
I am so delighted that you enjoyed your recent stay with us - my team and I always appreciate it when guests take the trouble to write a review. Please so come and see us again soon. I noticed that you gave us very generous 5/5 score for everything apart from "sleep quality" , which you gave us a 4/5. You must let me know when you come again if there is anything else we can do to improve upon this. With best wishes, Joanna
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Poynton, United Kingdom
Level 4 Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 March 2014

I stay in a lot of hotels in Scotland but if your looking for a warm welcome with great staff open log fires great food then this is the place !! I stay here a lot and always find it a lovely place to stay its so boring working away all the time and can get a little lonely sometimes but the staff here make it feel like a home from home. Cannot say enough about this hotel as the majority in Scotland are just not looked after. So if your looking for coyness in a fantastic setting like ballater then this is the place to stay !!!,

Room Tip: Room 8 is lovely with a little lounge I always try and stay in this one as it's realy cosy But...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 23 March 2014
What a lovely review - we are so pleased that you enjoyed your stay with us and are very grateful to you for taking the time to share your experience. It is our aim to be a cosy, warm and welcoming Highland inn and it is lovely that guests recognise that and enjoy it. I am a great team and feel myself very lucky. We hope you will come and see us again and if you do please call us first so that we can try and reserve room 8 for you again. With best wishes, Joanna
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Aberdeen, United Kingdom
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 March 2014

We had a great weekend break here at a very good price.
All the staff were lovely , really friendly and helpful.
The food was excellent, cooked perfectly.
The lounge and dining room are so welcoming and relaxing we couldn't fault anything.
Our room was basic but had everything you need , comfy bed and pillows, coffee/tea making facilities and a TV if you wanted it.
The bathroom was basic but as it had been created from space in the original room we thought they had done a good job fitting it in. The shower water pressure wasn't brilliant but you can still have a shower and the temperature is good.
There is no lift but again we didn't find it a problem at all.
We would recommend this hotel and definitely plan to stay again.
It was a great base for a walking weekend

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shonaf186487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna W, General Manager at Deeside Inn, responded to this review, 10 March 2014
I am delighted that you enjoyed your recent stay with us and am very grateful that you took the time to review your stay on TripAdvisor. If you do come to stay again please let me know and I can make sure we find you a lovely room on the front of the hotel with a bath, and, if you prefer, one of the first floor as you are right in saying that we don't have a lift. One or two of our rooms don't have the best water pressure but this is something that we are working on. As you know, there are lots of fantastic walks in this area and if you would like us to arrange a guide or would like some tips and ideas just let us know. With best wishes and looking forward to seeing you again, Joanna
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Additional Information about Deeside Inn

Property: Deeside Inn
Address: 13-15 Victoria Road, Ballater AB35 5RA, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Ballater
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Ballater
Price Range (Based on Average Rates): £
Hotel Class:4 star — Deeside Inn 4*
Number of rooms: 50
Official Description (provided by the hotel):
The Deeside Inn is an authentic Highland inn situated in the picturesque village of Ballater in the heart of Royal Deeside - a few miles away from Balmoral Castle, the Queen's summer home. Only an hour's drive from Aberdeen, this part of the Cairngorms is world famous for its stunning scenery and offers some of the best walking, climbing, mountain biking, river fishing and wildlife watching in Scotland. We can arrange a huge range of outdoor activities on behalf of our guests. The inn itself is welcoming and cosy with open log fires, wooden floors, tartan carpets, comfy tweed furnishings and well appointed comfortable bedrooms. In our Ceilidh bar we offer over 40 Scottish single malts and hearty Highland dishes, and also host fantastic traditional music sessions every other Wednesday. In our brasserie style restaurant we offer an a la carte and grill menu, which feature game, salmon and Highland beef. ... more   less 
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Also Known As:
The Deeside Hotel Ballater
Deeside Inn Ballater, Scotland

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