Spent two night at the weekend on the Managers special, upgraded (thank you very much), dinner bed and breakfast, received a lovely welcome, really friendly staff, any questions or requests were dealt with quickly, the food is fantastic and great for value, I could recommend basically it all, ours was great and those that passed us on the way to other guests looked great too, just don't count the calories as the portions are whoppers, the heating was not a bother at all, it wasn't cold, the place has heaters and wood burning hearths, the showers are hot, the mirror and glass steam up but to my knowledge we call it condensation and its part of life and occurs when hot air encounters a cold (see laws of physics for more information on this) so from our viewpoint nothing at all was encountered to spoil our stay so if you are reading this having read various negative reviews, all I would suggest is keep an open mind and go with the majority of the reviews which are positive and not from the bah humbugs!!!