We were going to a 25th Wedding Anniversary Party on the 22nd of March 2014, and booked a superior room at the Mercure. The first thing I noticed on entering the room (no. 112) was a rather large and suspicious stain on the carpet - all it needed was a chalk outline of a body around it! You get the picture. However, the bed was good and I was only there for one night, so it was fine. However, the following morning despite my best efforts, I could not get anything apart from ice cold water out of the shower. After a very bracing (and very quick) shower I went down to check out only to be joined by a friend who had been staying in room 118 and was complaining that he couldn't turn the heating down in his room! We complained to the girl on the front desk, who was most apologetic and asked for my mobile number so that the General Manager could ring me. I still haven't had that call, but instead I got two customer satisfaction survey requests in my inbox from Paul Rodgers (the hotel GM) asking for me to complete the survey. I did exactly that, highlighting in great detail what happened, but still haven't heard from the elusive Mr Rodgers. Surely nipping a problem in the bud is better than letting it fester with poor communication? Now I will never stay at a Mercure hotel ever again.
- Official Description (provided by the hotel):
- The Mercure Altrincham Bowdon Hotel is ideally located for both commerce and leisure in Manchester City Centre and South Manchester including Trafford Park, Sale, Wilmslow and Knutsford. Conveniently close to the M56 and M6 motorways and Manchester International Airport. All standard rooms have en-suite bath and shower, Interactive TV (Internet access, PlayStation, Exclusive Movies), hairdryer, trouser press, direct dial telephone, complimentary tea and coffee making facilities. ... more less
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- Also Known As:
- Mercure Altrincham Bowdon Hotel Cheshire