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“Booked for 3 adults 1 child.....not what we got Upon arrival annoyed to say the least after travelling 3 hours!!!”

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Travelodge Altrincham Central
Ranked #1 of 5 Hotels in Altrincham
Certificate of Excellence
East Yorkshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Booked for 3 adults 1 child.....not what we got Upon arrival annoyed to say the least after travelling 3 hours!!!”
Reviewed 5 March 2014

I booked this hotel for 2 nights on fly he first there was only going to be 2 adults and a child and the second there was gojng to be my eldest daughter who flew back into the country early hours. We travelled nearly 3 hours in the Friday night and when we arrived we had an average greeting from the staff on duty that night we were checked in and given he card for our room upon entry we bought we had been given the wrong room as it only had a double bed so I went back to reception and asked about it he said no this rooms correct I said then here's only one bed made for 4 people! This booking was made 13h January so excuse really that this room shouldn't have been ready for the 3 adults and 1 child that it was booked for! I complained and was brought extra bedding and towels that we had to make up ourselves which was ok but not what I expected (I know it's cheap but even so I did expect the room to be as requested) I complained via their website 24th feb and I'm still waiting for a reply!!! I work in a travel agents and when we get asked for recommendations for overnight hotels it wouldn't look good if I recommended this hotel and customers got the same service that we did would it??? I'm disappointed that we haven't had a respond to our complaint more so than the fact the room wasn't ready for us. Travelodge you need to sort your customer service policy and respond to customers in a more respectable timeframe!!! Very very disappointed with your service and will NOT be recommending or using you in the future!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VikkiEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Services at Travelodge Altrincham Central, responded to this review, 17 March 2014
We are truly sorry to learn of your recent dissatisfaction VikkiEastYorkshire. We would require our rooms to be set up correctly for the amount of occupants in a room so it is regrettable to learn this did not happen on this occasion. We can confirm that our Customer Services do respond to every email so we are sorry to learn of the delay, we can confirm that they will investigate this further with the hotel and the hotel manager will be informed of the improvements which need to be made. Thank you for your feedback.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2014 via mobile

This is a best travelodge I have stayed in looks new and modern great staff Checked in By Andrew very friendly guy and he even took time to talk to us at the bar for a while he looked like he enjoys his job would love to see more staff like him in other Travelodges

Stayed February 2014, travelled with friends
Helpful?
2 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2014

The room was clean and warm. Would have appreciated a towel each for a double room. Bed comfortable and enjoyed a quiet's night sleep.

Did not order breakfast but went down to have a look. Was not impressed by what we saw.

We were visiting relatives and returned to hotel about 10.30 pm. There was very loud music coming from the building opposite but we could not hear this in the hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank besidetheseasider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 5 Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 20 February 2014

For a Travelodge which is some cases can be a little bit grim provided a pleasant surprise. The rooms are bright spacious and modern, clearly it has been recently reviewed. The location of the hotel is very good being in the centre of Altrincham and only a 15 minute drive to Manchester airport. Because it is not as close as the Travelodge at Manchester airport then it is cheaper so presents excellent value. There is a car park that is attached to the Travelodge but we couldn't find it and even when we saw where it was from the room we were none the wiser. This is not the best hotel you will stay at but serves a purpose and does it very well.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank BurgerBoyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 February 2014

a fantasic stay at a great price! booked for a birthday trip and to catch up with friends and family..highly recomended great location near some lovely bars and we will be returning very very soon!!!!



  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Armjit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 February 2014 via mobile

Clean but very basic. Robotic, very impersonal customer service consistently reminds you that you are staying in a 'budget' environment.

The 'free' Wifi didn't work and the 24/7 bar and food service was closed - yes I didn't understand that either!!

The thing you can say about Travelodge is that you get what you pay for - well nearly!

Stayed January 2014
Helpful?
1 Thank Aspect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Sophie from Customer Services at Travelodge Altrincham Central, responded to this review, 17 February 2014
We are very sorry to learn of your disappointment Aspect. We would expect our staff to be friendly and welcoming throughout your stay and for the 24 hour bar to be open. Please be assured that a copy of your review will be sent to the Hotel Management team to make them aware of the issues you experienced and to remind our staff of the importance of customer care. Our Wi-Fi is provided by a third party provider, Arqiva, any problems during your stay should be resolved by them. Please again be assured that we will make them aware of the issues you have experienced.
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Wrexham, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2014

After leaving my phone in the room after a night's stay, I would like to thank Patrick for taking the trouble to locate it, charge it up and have it ready for me to pick up this morning. Thank you also to the cleaner who found it and handed it in. The staff at the hotel were very pleasant and most helpful.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 529Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Altrincham Central

Property: Travelodge Altrincham Central
Address: Stamford New Road, Altrincham, Trafford WA14 1DQ, England
Phone Number:
Region: United Kingdom > England > Greater Manchester > Trafford > Altrincham
Amenities:
Bar / Lounge
Hotel Style:
Ranked #1 of 5 Hotels in Altrincham
Price Range (Based on Average Rates): £
Hotel Class:2 star — Travelodge Altrincham Central 2*
Reservation Options:
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Also Known As:
Travelodge Altrincham Central Cheshire

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