I booked this hotel for 2 nights on fly he first there was only going to be 2 adults and a child and the second there was gojng to be my eldest daughter who flew back into the country early hours. We travelled nearly 3 hours in the Friday night and when we arrived we had an average greeting from the staff on duty that night we were checked in and given he card for our room upon entry we bought we had been given the wrong room as it only had a double bed so I went back to reception and asked about it he said no this rooms correct I said then here's only one bed made for 4 people! This booking was made 13h January so excuse really that this room shouldn't have been ready for the 3 adults and 1 child that it was booked for! I complained and was brought extra bedding and towels that we had to make up ourselves which was ok but not what I expected (I know it's cheap but even so I did expect the room to be as requested) I complained via their website 24th feb and I'm still waiting for a reply!!! I work in a travel agents and when we get asked for recommendations for overnight hotels it wouldn't look good if I recommended this hotel and customers got the same service that we did would it??? I'm disappointed that we haven't had a respond to our complaint more so than the fact the room wasn't ready for us. Travelodge you need to sort your customer service policy and respond to customers in a more respectable timeframe!!! Very very disappointed with your service and will NOT be recommending or using you in the future!!!
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- Also Known As:
- Travelodge Altrincham Central Cheshire