We chose to stay here as we only decided on this trip last minute and all the other hotels nearer to london were alot more than this. £160+ for 2 nights.
When we arrived, we were asked to pre-authorise our bank card, just in case we chose to charge anything to the room. Little did we know, they were actually charging £50 to our card (only discovered this when we got home and had to call for a refund! All after we had gone into an unplanned overdraft). Apparently this is standard and there is a sign (we never saw it) and they tell everyone who checks in about this charge. Yet the chap on the front desk, did not tell us this, just charged away without us knowing they were taking the money!!!
Another reason we chose this hotel was the free wifi in all rooms. This never worked once. 2 evenings in a hotel and all they would tell us is that the internet had problems and maybe it would work later, the guy on reception wasn't bothered, just kept shrugging his shoulders. We paid for breakfast for both mornings, this was not great, the hot food that was on offer looked like it had been there for hours and all the waitress said was they would refill once it needed to be.
The room itself was nice to look at, but was not the best of smelling and we had to keep the window open most of the time. a very nice en suite.
The location itself is nice and very quiet and the train to London is regular. Very good for location, just a shame everything else is not as good.
One night there was a very loud party in the hotel and alot of what were clearly underage drinkers in and outside the hotel, which meant we were unable to sit in the bar and have a quiet drink.
In summary, I would not recommend this hotel to friends and family as our experience was pretty miserable.
Free Wifi - unavailable
Breakfast - below average
£50 charge on check-in (Travellers should really be told this before booking!)
overall i would rate this visit 2/10
- Official Description (provided by the hotel):
- Hotel and conference centre in Welwyn Garden City. Just 5 mins from the A1M Motorway and 25 mins into central London by Train ... more less
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- Also Known As:
- Best Western Welwyn Garden City Homestead Court Hotel Hertfordshire
- Welwyn Garden City Best Western