We stayed here as part of a Lego Land package with our two sons aged 5 & 8. The hotel sounded great for children, particularly as it provided a Lego Land package. When we arrived to check in the receptionist could only be described as rude. There was a seprate check in desk for children - or the pretense of one. She basically ignored the children and scowled at them when they were excited about the Lego Dragon figure on the 'children's' reception desk. She gave us a letter and just said the hotel info is in there and told us our room number. Didn't direct us to the lift or explain how to get to our room. I asked where the advertised children's rooms / facilities where and she just said down the corridor. The 'children's' entertainment areas were basically small dingy conference rooms with a pool table and table football in - neither had balls or cues !!!
The rooms were ok - a bit dated decor but they were clean and on the plus side they had left activity packs on the beds for the children. Plenty of hot water and the shower was powerful.
We slept well and the beds were comfy enough.
We went for breakfast which was basic but ok. plenty of choice and food of a reasonable quality - although the coffee was awful!!
The main problem was the staff. they did not have any idea what they were doing. We had to ask three times for some juice for our son - eventually went and got some our self. They appeared to be wandering around, not knowing what too do. They were clearing tables one cup at a time.
On the plus side it is in a great location for Lego Land :-)
We had a good break but unfortunately this was not due to the hotel. Don't think I would stay here again - I would probably look at other hotel packages in the area.
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- Also Known As:
- Copthorne Slough - Windsor Hotel Slough
- Copthorne Hotel Slough