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“GOOD FOR LEGOLAND - UNFRIENDLY FEMALE STAFF” 2 of 5 bubbles
Review of Copthorne Hotel Slough - Windsor

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Copthorne Hotel Slough - Windsor
Ranked #11 of 21 Hotels in Slough
1 review
“GOOD FOR LEGOLAND - UNFRIENDLY FEMALE STAFF”
2 of 5 bubbles Reviewed 22 August 2014

A good hotel for location to LEGOLAND. Good pool for kids. Buffet overpriced and not good quality.
REALLY RUDE AND UNHELPFUL FEMALE RECEPTIONISTS.
Tiny games room has 1 console and TV screen, so not really a games room.
Family room very small and hot. could do with refurbishment!!
Not the best by far.......

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank elan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 3 September 2014
Dear Guest,
Thank you for taking the time to place this review. I was extremely concerned to read your comments regarding a member of our staff - unfortunately I am unable to investigate further without a date of stay, name, room number but I have forwarded your comment to our Rooms Division Manager whose department Reception is for him to deal with and monitor going forward.
I do hope that you may decide to stay with us again, perhaps on another Legoland Trip when I would be pleased to oversee your complete stay so that it is memorable for all the right reasons.
Kindest regards & best wishes from the General Manager, Management Team & Staff here at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,468 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

Ignore the bad reviews.... hotel was lovely, staff was friendly and Great with the kids. Clean rooms and always willing to help if needed :) will return. Only niggle we had was we arrived in a family car (range rover) and we found there was a small amount of parking spaces for larger vehicles which was generally taken with smaller cars so at times was difficult to park though out our 2 day stay.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 3 September 2014
Dear Guest,
Thank you for your kind and very wise words. Delighted that your stay was all it should have been and that you will come back and see us again.
We will look forward to that.
Kindest regards & best wishes from the General Manager, Management Team & Staff here at the Copthorne Hotel Slough - Windsor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

Just returned from a one night stay at the Copthorne, pleasently suprised by the room size. Great service in the Restaurant (Mark is a real credit to the team - nothing to much trouble) and the value at £15.95 per person is great!
Booked online for the bedroom which was really easy and convienent.
Would stay again and encourage other to take advantage of the Restuarant facilities.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nickim_1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 22 August 2014
Dear Nichim_1987

Thank you for your review. I am delighted your stay was such a pleasant one.

Positive feedback is always appreciated as we share all our comments with our teams in order that we learn and grow as a team. Feedback such as yours re-enforces that our efforts are in moving in the right direction.

I was very pleased to read your comments about Mark and have shared these with him. We incentivise our team on comments from our guests and Mark really enjoys the interaction. I was also pleased that you thought our latest offering in the restaurant was good value for money and will use your feedback when considering our offering after the refurbishment.

Thank you again and we hope to see you very soon.

Regards

David Faull
General Manager
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London, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 August 2014

A really decent hotel, clean and tidy, perfectly located for a trip to Legoland. I came here a couple of months ago with my grandson, Johnny, spent over two days here, and enjoyed each of them. Not only because of Legoland, which, needless to say, is just fantastic for kids, but also thanks to the hotel staff, who did their best to make us both comfortable. Our only meals at the hotel were breakfasts, a busy time here, but one of the waitresses, Anna, found a little time to chat with us, so right after the Legoland trip we rushed back to the hotel to see Johnny's new friend. A nice place and nice staff.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rob2walrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 22 August 2014
Dear Rob

Thank you for placing this review. I am delighted you and Johnny enjoyed your stay with us.

I was particularly please that Johnny has a new best friend in Anna in our restaurant. We incentivise our team on comments from our guest's in order to encourage interaction and passion for improving the standards every day.

Thank you again and we hope to see you again very soon.


Best regards

David Faull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 19 August 2014

Really nice time spent in this hotel. Nice atmosphere, great breakfast, friendly stuff (thanks for Ania, nice girl who served us a breakfast). Strongly recommend this place for all kinds of travellers.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martyna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 20 August 2014
Dear Guest,
Thank you so much for your kind words and thank you for giving Anna a mention - she certainly does a wonderful job for us and has a real love for children and they love her right back!!
We will look forward to welcoming you back in the not too distant future.
Kindest regards & best wishes from the General Manager, Management Team and Staff at the Copthorne Hotel Slough - Windsor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 18 August 2014 via mobile

Property is average...tired, but clean.

If looking for somewhere that's cheap its ok, but dont expect 4*. Ive stayed in better places of 3* quality.

Club rooms are ok, nothing special to rave about (cant work out if worth the extra money?) Shower / bath had mould in the grouting and the bathroom flooded even if shower curtain was closed. Air con does not work...Couldn't open the windows either for air!

The club room breakfast was not checked / replenished frequently. Dirty pots lying around.... Staffing levels an issue... Not sure? I sat in there having to wait for food to be replenished (15 mins). When the food eventually arrived it was average...bread, croissants, cheese, juice...that type of thing (continental). I love this type of breakfast, but the bread was 'stale'/dry and nothing apart from butter to put on it. Marmite, jam or peanut butter would of been good. As for getting a cup of tea...forget it! No hot water available, as machine broken.

Checking out of the hotel...horrendous!!!

Patiently waited at 'check in / out' desk whilst member of staff dashed to take a call on the other desk. He knew we were there waiting, but served another couple before us after his call. I 'bit my tongue' & waited patiently... im kind of a chilled person anyway. He then went to serve another couple, as if we were invisible!!! Enough was enough so mentioned to him 'we're next' with a smile. The response was dreadful....not how can I help?, but 'this is MY desk' in a very arrogant voice! 'Wont get served standing there'.
Wow... that's attitude.. I was shocked to be honest. Customer service?...Maybe a change of career required for that guy?!

As for actually checking out once served, BE AWARE!!!
Same gentleman insisted he took my credit card for payment, however the room was already paid for in full (deposit in advance and remaining balance on arrival).This lead to a 'heated' discussion, as you can imagine!

Listening to other guests in the 'club room', they thought the same.....'dated' rooms, customer service poor and breakfast issues. Not true to the Millennium / Copthorne brand....need to improve Slough. ...massively!

  • Stayed August 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Blondie5571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David F, General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 20 August 2014
Dear Blondie5571

Thank you for placing your review on this third party site. I was extremely disappointed to read your comments and sincerely apologise for your poor experience.

I would be grateful if you would contact me directly to discuss further as we would certainly not want this experience to be your lasting impression of us.

Please contact me directly on: david.faull@millenniumhotels.co.uk.

Regards

David Faull
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

Used this hotel with our family. Hotel room was a little boys dream with a stunning distant view of Windsor castle. Food and staff in the buffet restaurant were a welcome relief after a busy day, with a good choice and one of the best curries I have had for years. Would recommend better presentation of the food as we didn't know there was a children's choice until already having chosen an adult meal for our kids (although they didn't mind this) Swimming pool was lovely too. Would recommend.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tanya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie_Copthorne, P A to General Manager at Copthorne Hotel Slough - Windsor, responded to this review, 20 August 2014
Dear Guest,
Thank you for your very kind and welcome review. Pleased that you enjoyed your room and your view of our illustrious neighbours - I often wonder if their guests look over at us.......
I have let Chef know that you so enjoyed his curry, he was thrilled to hear that. Thank you also for your recommendations, that means a lot to us all.
We will look forward to looking after you again.
Kindest regards & best wishes from the General Manager, Management Team and Staff at the Copthorne Hotel Slough - Windsor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Slough - Windsor

Property: Copthorne Hotel Slough - Windsor
Address: Cippenham Lane, Slough SL1 2YE, England
Phone Number:
Region: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Slough
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Slough - Windsor 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Copthorne Slough - Windsor Hotel Slough
Copthorne Hotel Slough

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