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LoloBoo
Leeds, United Kingdom

A very lovely family stay

Review of Moxy Slough
5.0 of 5 bubblesReviewed 13 Apr 2024via mobile
We had a great time at Moxy Slough. Plenty of parking round the corner and we were warmly welcomed inside. In the evening there were games to play with our five year old and the whole vibe was very relaxed.

Our room was immaculate and very spacious, even with a single bed added for our son. The breakfast buffet was full of variety and very tasty. Would absolutely recommend and stay again. Everyone was so pleasant and helpful.
Date of stay: April 2024
Trip type: Travelled with family
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Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this review
Responded 13 Apr 2024
Dear Guest,

Thank you so much for your lovely review and for choosing to stay with us.
It has certainly been a pleasure accommodating you and an even bigger one having you around during your stay.
We are so happy to hear that you have enjoyed your stay and that everything regarding this was up to your expectations.
I will share this amazing feedback with the rest of the team as I'm sure they will be thrilled to hear how much fun you've had.
I hope we will have the change to see you again very soon!

Kindest regards,
Georgiana Nastac
Front office team leader

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (179)
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Reviewed 11 April 2024 via mobile

Booked a night stay including breakfast with 2 days Legoland tickets for my son and I.
Checked in around 6pm by Christian, possibly the nicest guy and check in experience I've had in a long time! Everything was explained to me about the hotel and our needs.
Breakfast was lovely! Well maintained! Slight issue with the key card and using the lift, but this was recified immediately.
Parking was a few minutes away. Plenty of parking spaces at this time for us.
Thanks and would definitely stay again if I. The area or at another Moxy.

Room tip: Parking not on site, but a few mins walk. Don't let this put you off.
Date of stay: April 2024
Trip type: Travelled with family
Thank chris_cja_90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this reviewResponded 12 April 2024

Hi Chris_cja_90!

Thank you so much for #PlayingOn and staying with us #AtTheMoxy Slough!

I am thrilled that you enjoyed your time with us and it my pleasure to respond to your fun-tastic review! I truly appreciate and value your feedback regarding check in, and I will most certainly pass on the other amazing comments regarding breakfast and the hotel's premises.

We truly cannot wait to see you again in the near future!

Until then, take care, and #PlayOn!

Kind regards,
Christian Cabasa
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2024

Booked through Lego land as part of their short breaks. £145 for 2 days in park, hotel and breakfast. Brilliant price and WOW what a hotel. Stylist lobby and rooms, clean and modern. Beds were comfortable and we slept great. Staff were very friendly and helpful. Lobby area was very cool - my 11 year old was in his element with the swing chairs, table tennis and football in the lobby. Loved the Lego model of hotel on display. Breakfast was lovely, great selection and good quality, good serving time of 7-10am.

Only criticism is the quilt cover seemed to be over washed and lumpy with some parts having no stuffing at all. When fed this back they were quick to contact housekeeping to rectify.

Would and already have recommended this hotel to others and will definitely stay again if in the area.

Thank you

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank louise a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this reviewResponded 7 April 2024

Hi J9357ABlouisea!

Thank you so much for #PlayingOn with us #AtTheMoxy!

We are so thrilled that you have enjoyed your time with us and we cannot wait to share thsi fun-tastic feedback with the crew!

We honestly cannot wait to welcome you back #AtTheMoxy Slough to #PlayOn again!

Kind regards,
Christian Cabasa
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

I stayed one night on RO basis.

Prior to arriving I had requested a quiet room if possible.

I arrived just after 3pm and the quiet room allocated wasn’t quite finished with housekeeping so the receptionist acknowledged my request for a quiet room and reallocated my booking to a room over looking the courtyard at the back.

The room was perfect, for my needs, new (and even smelled new), very clean, and the shower room was small but perfectly formed.

My room was quiet and comfortable.

I enjoyed the built in seat next to the bed.

Date of stay: April 2024
Trip type: Travelled solo
2  Thank Nichola H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this reviewResponded 7 April 2024

Dear Nichola,

Thank you so much for your amazing review.

I am glad to hear that the room allocated to you was suited to your needs and that the cleanliness and amenities were up to your expectations.

We loved having you around as much!

We hope to have the pleasure to accommodate you again soon!

Until next time!

Georgiana Nastac
Front office team leader


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2024 via mobile

All I can say is this hotel was amazing. Ignore the review about a £100 authorisation fee. It was a penny and obviously for safety reasons incase we break anything. Jessie the woman at the desk was delightful, very cheerful and a lovely warm welcome. Another man who worked there seemed really nice too however I didn’t get his name. Rooms were lovely and beds super comfy. Big shower and the breakfast was delicious. Will deffo be back if in the area again!

Date of stay: April 2024
Trip type: Travelled as a couple
Thank Keira J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this reviewResponded 7 April 2024

Dear Keira,

Thank you for your review and for choosing to stay with us.
I am glad you enjoyed your stay overall and the comfortability of the room. Also, thank you so much for the lovely mention of my colleague, this review will definitely be passed on to her.
We hope we will have the chance to see you again in the future.
until then,
Take care!
Georgiana Nastac
Front office team leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

Terrible customer service. I paid for my booking over two weeks before I stayed and then have now been charged an additional £100 “pre authorization” fee. Even though I had paid in full 20 days prior to staying. There was no mention of this fee when I checked out or anywhere else. I was told everything was sorted.
After speaking with the hotel I’ve been told I will get the money back in three working days but as it’s a bank holiday that will be 7 days.
Clever of a business to take customers money and make interest for holding. I will never stay here again.

Date of stay: March 2024
Trip type: Travelled on business
3  Thank Gabriella J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Residence Inn Slough, Guest Services / Front Office at Moxy Slough, responded to this reviewResponded 30 March 2024

Hi X1596UFgabriellac,

Thank you so much for staying with us #AtTheMoxy Slough! We truly value your time in letting us know how you found the stay!

I am sorry to hear that your stay was not what you expected. We apologise for the wait-time regarding getting your pre-authroisation back. The reason for why we take a pre-authorisation upon check in is to have a deposit regarding any extras and incidentals. I am sorry if you were not informed about the pre-authorisation prior to the stay, this is a new process that was implemented during the beginning of the year. Therefore, we appreciate your understanding.

We truly apologise for the inconvenience, and we will ensure that you are told during the check in and liase with our commercial team to update our terms on other websites so that you are aware of the pre-authorisations.

Kind regards,
Christian Cabasa
Guest Services Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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