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“Let down by breakfast strangely”

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Premier Inn Slough Hotel
Ranked #1 of 21 Hotels in Slough
Certificate of Excellence
Reviewed 11 February 2014

Good nights sleep, all as expected for Premier Inn having stayed loads of times. Breakfast is usually really good and consistent in every venue, but it was terrible this morning. No buffet, strange but placed hot breakfast order straight away. Waited 35 mins for the meal after asking again... In that time only 2 plates came out of the kitchen!!! Poor but not worth complaining about, but then when I did get my breakfast there was a black hair laying on my egg. Gutted, no chance I was waiting for a replacement again! Poor show.... Judging how busy it was in there, bring back the buffet breakfast, makes sense and the whole restaurant is set up for that method. Polish guy serving was nice enough, he seemed frustrated by the whole experience himself.

Stayed: February 2014, travelled on business
Thank Anditaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Slough Hotel, responded to this reviewResponded 14 February 2014

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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1,112 - 1,118 of 1,595 reviews

Reviewed 3 February 2014

although a "budget" hotel, they treat you like a five star hotel. We arrived loaded down with luggage and the desk staff actually helped us to take it to our rooms. comfy,friendly staff, good location

  • Stayed: January 2014, travelled as a couple
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Thank tckg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 4 February 2014

Thank you so much for your kind review.

The team here will be so glad to hear of your experiences. We all work so hard to ensure that our guests receive the best possible service ever and it so glad to see that the teams hard work is paying off.

We look forward to welcoming you back in the near future.

Kind Regards
Dan Wilson
Operations Manager

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Reviewed 3 February 2014

My wife and I stayed in this hotel for the second time this year, my wife cannot bend her knees so the high beds at the Premier Inn were just the ticket, when recently Premier Inn changed the disabled rooms to l,ow beds we were pleasantly surprise when the staff offered to exchange beds in the room, Wow what an effort to allow us to use their facility, Want good service try Premier Inn Slough.

  • Stayed: January 2014, travelled with family
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Thank Maxsarah777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 4 February 2014

Thank you so much for your kind comments and we were so glad to see you return.

As mentioned throughout your stay, please do let us know when you will plan to return and we will be all the more happy to ensure that we change the beds again.

Once again, thank you for your comments and we look forward to seeing you return to Slough.

Kind Regards
Dan Wilson
Operations Manager

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Reviewed 3 February 2014

I was attending a Burns Supper in Datchet, Berkshire and selected the nearest Premier Inn as invariably they are excellent. We were not disappointed. The reception staff were very professional and breakfast next morning delicious and well presented. Okay it's not the Ritz or Savoy. But I can tell you that you would not receive better service in any of those establishments.

In short it was great value for money and if you have not tried a Premier Inn I recommend when next you require hotel accommodation just Google Premier Inn and it will find the closest one to where you want to be.

  • Stayed: February 2014, travelled with friends
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Thank ronnie8183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 4 February 2014

Thank you so much for your kind comments.

I have passed your comments onto our front desk and restaurant teams and they were so pleased to hear your excellent feedback.

We will hopefully have the pleasure of welcoming you again in the near future.

Kind Regards
Dan Wilson
Operations Manager

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Reviewed 29 January 2014

This review is based on a series of stays at the Slough Premier inn over the past year, for business.

First the positives:

- Excellent, well-managed staff who seem to be able to provide the personal touch despite having to adhere to the "premier inn "process". Nice to be remembered when you return.

- A comprehensive dinner menu which, while not winning any gourmet awards, provides filling, tasty meals at the end of a working day.

- Great "all you can eat" breakfast.

- Spacious rooms and comfortable beds.

Now the "could do better"s:

- The hotel is in a very noisy location, on the corner of two busy main roads and next to a Sainsbury's with ventilation fans that run 24 hours a day. Not the hotel's fault, I know, and it does have soundproofed windows, but it gets very hot in the summer and the air conditioning in the rooms is noisy and unreliable.

- The rooms are getting a little "tired". Air con and plumbing in particular could do with a re-vamp.

- Parking is limited for the hotel's size. Not normally a problem for me as I mostly use public transport or walk.


Overall, the main reason I stay here is the fact that it is walking distance to the client I come to visit. However, the hotel is good enough to keep me coming back. It is expensive for the type of hotel it is, but I think this may be due to the fact that it is near Heathrow and Legoland.

Room Tip: Aim for the top floor, to avoid noise from guests walking about above you.
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  • Stayed: December 2013, travelled on business
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Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 3 February 2014

Thank you for your kind feedback.

We are currently going through an extension and later a refurbishment where we are looking at all the points that you had mentioned, especially our air conditioning units. We do have certain rooms away from the road so please, next time you come and stay with us, let us know beforehand and we would be very pleased to allocate you a bedroom away from the road.

We look forward to seeing you again very soon.

Kind Regards,
Dan Wilson
Operations Manager

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Reviewed 28 January 2014

Everything was so perfect, I had a really good sleep. The hotel was quiet, room was clean and the place is in good distance from the train station. I recommend to everyone this hotel. Prices also good.

  • Stayed: January 2014, travelled solo
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Thank Akos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 3 February 2014

Thank you very much for your kind review.

We are so glad that you enjoyed your stay and yes, we are close to the train station which is of great benefit if you wish to visit London.

We look forward to welcoming you back soon.

Kind Regards
Dan Wilson
Operations Manager

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Reviewed 28 January 2014

Arrived late evening and received a friendly welcome. Room was clean, bed was clean and comfortable and had a good nights sleep. Breakfast was first class. Couldn't fault the place, got it cheap because I booked a week in advance. It was cheaper than anywhere else nearby and, unlike the premier inn, you had to pay extra for parking. Good nights sleep at a bargain price!

  • Stayed: January 2014, travelled solo
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Thank jimone999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan W, Manager at Premier Inn Slough Hotel, responded to this reviewResponded 3 February 2014

We are so pleased to hear your fantastic feedback.

Thank you so much.

We look forward to welcoming you back once our extension is complete.

Kind Regards,
Dan Wilson
Operations Manager

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Additional Information about Premier Inn Slough Hotel

Address: 76 Uxbridge Road, Slough SL1 1SU, England
Region: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Slough
#4 Romantic Hotel in Slough
#6 Business Hotel in Slough
Price Range: £48 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Slough Hotel 3*
Number of rooms: 129
Official Description (provided by the hotel):
Coaches used to stop off on their way from Bath to London at Slough. And Premier Inn really is the perfect place to break the journey. Minutes away from the motorway network and Slough train station, you can zoom into London, or scoot around the sights nearby. Which royal residence would you like to visit? In under an hour you're in Paddington, with Buckingham Palace just up the road. But Windsor is even closer, and there's Legoland too. Wherever you're headed, return to your own palace here at Slough, with comfy beds and a Thyme restaurant too. Directions: From M4 jct 5 follow A4 towards Slough/Langly for approx 3 miles. At next roundabout exit onto A412 Uxbridge Road. Continue past Hotel for 150 metres, turn right at traffic lights, rejoin carriageway. The hotel is then 150 metres back on the left. sat nav post code SL1 1SG. Parking at this hotel Is charged at 4 GBP per night. Transport and local information: Windsor Castle & Eton College Legoland & Thorpe Park Theme Parks Chessington, Ascot and Twickenham Slough Train Station 0.5 mile Heathrow Airport 10 miles ... more   less 
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Also Known As:
Premier Inn Slough Hotel Slough
Slough Premier Inn

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