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“Awful Staff”

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Premier Inn Slough Hotel
Ranked #3 of 21 Hotels in Slough
Certificate of Excellence
Iver, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awful Staff”
Reviewed 11 July 2014

Reception staff not at all helpful. I booked early check in, confirmed it the night before, on arrival they denied all knowledge of it and as good as implied I was a liar! As said they hadn't received a phone call. conditioning unit broke and leaking.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Slough Hotel, responded to this review, 21 July 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,493 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Chelmsford, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2014

We are a family of six and we stayed in two interconnecting family rooms. The staff couldn't have been any friendlier. WE ate in the thyme restaurant, the service was outstanding, food delicious and excellent value for money. For the six of us to have all you can eat breakfast, plus an evening meal, it came to around £70 in total. You can't beat that, especially taking the quality of food into account! The room was spotless, plenty big enough and very comfortable. We noticed no noise from other guests at all. It was great to have the door in bewteen the rooms. Would highly recommend and will definitely use premier inn again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank pinkjo1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

Stayed in this hotel most years with our children, since Legoland and Chessington times and now our eldest is 18, we still stay here on our own. Perfect location for travelling into Windsor or London. Service is excellent, very friendly and accommodating staff always, nothing too much trouble. Always clean, fabulous sleep every time and if I had to be really picky, perhaps the bathrooms need a little TLC and sometimes you struggle with a parking space, especially arriving Friday evening or a Saturday but otherwise, you can't fault the place - does exactly as advertised which is rare these days.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grays Thurrock, United Kingdom
Level 5 Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 July 2014

We have stayed in many Premier Inn's but this one didn't impress me. It started with having difficulty parking our car (lots of car spaces were unavailable due to the renovation of the hotel) although we could have used the car park at the supermarket next door if we hadn't finally managed to find a space. The room had lots of marks and cracks including a broken door leading to the bathroom (looked like someone punched it!). However, the room was clean and it is due a refurbish soon so it will hopefully look better. It is in a good location for Legoland which is why we chose it (and that it only cost £29 for four of us). Sainsburys next door meant we could buy milk to have cereal in the room!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buzzyworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 5 July 2014

A standard Premier Inn with a great location in that it was close to the M25 and Heathrow Airport by car and a short, safe walk to the station to get the train into central London.

The car parking is free. However, there is a shortage of parking, especially while, at the time of our visit, there were building works taking place on site. If you arrive in the evening, as opposed to late afternoon, there is no chance of getting a parking space on site. The staff do advise you that you can park overnight in the Sainsbury's car park next door but i would not want to risk leaving my car there overnight as the store closes at 8:00pm.

The buffet breakfast was consistently good each of the three mornings we stayed.On the other hand, we had to ask for a second set of towels every day even though our booking was clearly for two people.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank sjpoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cannock, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

Me and my family stayed for one night after Legoland and then we were to visit Windsor. Helpful and friendly staff, Dinner and breakfast excellent and room clean and roomy and secure parking. Great location for Windsor Castle. Would definitely recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Deepak P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radstock, United Kingdom
Level 6 Contributor
92 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 1 July 2014

My wife and I stayed at this hotel for a 2 night stay. The hotel is situated in a nice location with free parking. The room and bed was lovely as we have always found with Premier Inns. The food in the restaurant was really nice. The only complaint I would make is that the hotel is next door to Sainsburys Supermarket and all night all we could hear is the drone of their refrigeration generators. Also the air con unit at the back of the hotel. Other than that there are no complaints at all. Please do not be put off by these coments.
The train station is about a 15 minute walk away with frequent trains to Windsor. We paid £4.80 for a cheap day return for the both of us, much cheaper than taking the car as parking fees in Windsor as astronomical. We would certainly use this hotel again if we were in the area.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slickspivSheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Slough Hotel

Property: Premier Inn Slough Hotel
Address: 76 Uxbridge Road, Slough SL1 1SU, England
Region: United Kingdom > England > Berkshire > Slough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Slough
#4 Romantic Hotel in Slough
#6 Business Hotel in Slough
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Slough Hotel 3*
Number of rooms: 129
Official Description (provided by the hotel):
Coaches used to stop off on their way from Bath to London at Slough. And Premier Inn really is the perfect place to break the journey. Minutes away from the motorway network and Slough train station, you can zoom into London, or scoot around the sights nearby. Which royal residence would you like to visit? In under an hour you're in Paddington, with Buckingham Palace just up the road. But Windsor is even closer, and there's Legoland too. Wherever you're headed, return to your own palace here at Slough, with comfy beds and a Thyme restaurant too. Directions: From M4 jct 5 follow A4 towards Slough/Langly for approx 3 miles. At next roundabout exit onto A412 Uxbridge Road. Continue past Hotel for 150 metres, turn right at traffic lights, rejoin carriageway. The hotel is then 150 metres back on the left. sat nav post code SL1 1SG. Parking at this hotel Is charged at 4 GBP per night. Transport and local information: Windsor Castle & Eton College Legoland & Thorpe Park Theme Parks Chessington, Ascot and Twickenham Slough Train Station 0.5 mile Heathrow Airport 10 miles ... more   less 
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Also Known As:
Premier Inn Slough Hotel Slough
Slough Premier Inn

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