I recently stayed in this hotel with my husband and eight friends as we were on a trip to Ascot Races.
The staff make this hotel a good place to stay, however, the manager really should heed the saying 'you only get one chance to make a good first impression' To say he was brusque on our first meeting would be an understatement. Maybe he had already had a bad day by the time we arrived or somebody had really upset him,,,,either way surely he should be courteous and welcoming to all guests?
The staff as I said were more than helpful. One receptionist recommended a wonderful pub in Stoke Poges, The Red Lion, where we had a fabulous meal on our first night. I had booked our five rooms back in August 2013 through booking.com and two of them had evening meals included with the offer. When I asked if the other rooms were offering the same, as I booked them all together, the manager went mad telling me that this was a mistake and that the offer should have been removed. I argued that because I had it in writing for two rooms I expected him to honour this. He begrudgingly said he would "allow me two free meals as a gesture of goodwill" Again I pointed out that the offer was for four free meals. He obviously had to agree but wasn't pleased about it. After this I think he realised that we weren't impressed by his manner and,give him his due, from there on in he made sure that we were well looked after. Wouldn't it have been better to do this right from the start? We ate in the hotel on our second night and all ten meals were lovely. We had a specially reserved table and the men in the group were pleased to be sitting in a room where the England game was being shown rather than having to sit in the quieter restaurant. All in all the rooms were comfortable and we did enjoy our stay. The breakfasts were wonderful and once again nothing was too much trouble for the staff. They really do make this place. We would return and I would recommend this hotel for anyone wanting to visit the sights of Windsor or Legoland as its good value for money rather than paying over the odds to stay actually in Windsor.
- Official Description (provided by the hotel):
- The Pinewood Hotel is conveniently located just off the A412 in South Buckinghamshire which links the M40 J1 & M4 J5. Our nearest towns are Slough, Uxbridge, Windsor, Gerrards Cross, Eton & Heathrow. We are a perfect base for the Slough & Uxbridge trading estates, family breaks to Legoland & Windsor or as a place to park your car for free when flying out of Heathrow (local taxi required).We are a 49 bedroom property with a mixture of Single, Double, Twin, Executive, Accessible, and 2 Honeymoon suites.Due to our location outside of town in means that we can offer free car parking. In the past few years gained ourselves a reputation as one of the best wedding venues in the region. The Pinewood was purpose built in 2005, which means we offer modern rooms with Air Con, Mini Bars, Laptop Safe, and Tea & Coffee facilities. We were one of the first hotels to offer free WiFi, and this has recently been 'Bonded' to provide twice the speed.Unlike other local hotels we do not charge for Parking, printing airline boarding passes, WiFi, and a host of other hidden extras.Eden restaurant provides an informal dining experience with freshly prepared home-made food served from the Stage Kitchen. ... more less
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- Also Known As:
- Pinewood Hotel Slough