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Sally m
Spalding, United Kingdom

Exactly what you'd expect

5.0 of 5 bubblesReviewed 7 Aug 2017
Took a bit yo find as you have to go off the main road and into a residential area. Parking is very limited so we got there early, parked and got the train, right next door, into Windsor. Nor a lot of choice eating wise, and not the type of place I'd like yo be wondering about outside in neither. Some fast food outlets not too far away, but we ate in. Food was good and mid to high cost for what you got.breakfast was ok but choice was limited compared to my last visit to a holiday in express in Chester where choice was far greater. However, staff were very polite and helpful, rooms were clean and tidy (although our bed was very close to the bathroom wall, luckily my husband isn't on the big side). Nice that there was a sofa in the room too.
Date of stay: July 2017
Room Tip: We were in room 312
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Reviewed 3 August 2017 via mobile

We stayed here to go sightseeing in central London. It was so easy brilliant location no problems getting to all the tourist attractions. Was a bit concerned about the train noise but it wasn't a problem. Good value, everything that was needed and decent food. We will use it again when visiting the capital.

Date of stay: July 2017
Trip type: Travelled with family
Thank Yvonne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2017 via mobile

Great as it's only down the road but what ever you do please refrain from eating there, £68 for evening meal, family of four, my dog eats better!! Fact. I can recommend tangs across the railway bridge into town, 10min walk. All you can eat buffet. Great service too.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank iangG3440SO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 17 August 2017

Hi Ian G,

Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward our location serving its purpose for your travel needs, it is regrettable that your dining experience has fallen below your expectations. Please allow me to apologize for any inconvenience this may have caused you. Rest assured, we take our guest's comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.

Sincerely,

Alvin M.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

Room was quite cramped, but you get what you pay for! Very small, but very clean. Extremely helpful staff and free breakfast. Ordered pizza in the foyer etc. Very kid friendly and suited our needs for visiting Legoland Windsor. Also extremely close to the train station and around the corner from a big Tesco, for food for Legoland!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank glinda15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 July 2017 via mobile

I stayed in the hotel for approximately 15 days and realised that the service started deteriorating after few days. On the first day itself I was given a room in which the AC did not work. When I complained about the same they asked to change my room. Similarly the tea and coffee mugs were not changed regularly or re-filled. The house keeping and maintenance staff did a very poor job. The included breakfast is ok with the same fixed menu for all days. I did expect better standards from the hotel. The only advantage it has is its location as its just 2 mins walk to the station and bus stop with another 5-7 mins to Tesco and High street.

Date of stay: July 2017
Trip type: Travelled on business
Thank ShikshaC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 14 August 2017

Hello ShikshaC!

It is always a pleasure to receive a candid feedback from one of our loyal guests. I'm pleased to know that our location well for your itinerary in the area. On the downside, it is regretful to learn that our housekeeping and maintenance staff wasn't able to provide you with an exceptional service. I'm also sorry to know about the issues with our breakfast selections, air conditioning unit in your room, and beverage provision. This is certainly not the way we want our guests to remember us.

I've passed on your comments to our entire team as material in our continued effort to deliver true hospitality to our guests. In spite of your imperfect experience, I'm still thankful that you chose to stay with us.

Thank you so much for being one of our most valued guests. I certainly appreciate your relationship with our brands. I'm hopeful that you can find your way back to us so we can make up to you.

Many thanks,

Gian M
Case Manager
IHGService

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Reviewed 26 July 2017 via mobile

We stayed here as we where going to lego land just a short car ride away and also handy for the train to london, found the hotel very child friendly staff very helpful especially the lady on the reception and the French gentleman in the bar restaurant. Family bedroom large with two double beds. Lots of games for the children to play with while you sit and have a drink, would certainly stay here again if visiting lego land.

Date of stay: June 2017
Trip type: Travelled with family
Thank shopaholic58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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