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Chris jones

absolutely awful

1.0 of 5 bubblesReviewed 9 Aug 2017via mobile
how do i put this i will never step foot in that place agaiin! first of all i have a severely disabled son and when i got there no disabled spaces smallest car park ive ever seen so had to park on slough train station which is next door was given a room 217 which when i looked out the window no more than 20 ft away from tracks and trains going past all nite had a rubbish nites sleep all of us then go down for breakfast what can i say poor no spoons knives forks etc waiting for things to be replenished 20 mins!!!!! for a disabled child thats a life time wont be goi g again
Date of stay: August 2017
Trip type: Travelled with family
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IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this review
Responded 23 Aug 2017
Hello Chris J,

Thank you so much for staying with us and taking the time to leave us your feedback. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for your disappointment with our parking condition and breakfast service. I’d like to obtain some additional detail regarding your experience so I have sent you a private message. Also, this feedback will be shared with the appropriate people to ensure our valued guests' needs and expectations are met in the future.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns. Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.

Sincerely,

Krysllin G
Case Manager
IHGService
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,323)
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Reviewed 7 August 2017

Booked for my sons birthday trip to legoland to find the free parking was limited the manager said wait outside till somebody moves next min comes out saying can you move & go to the carpark next door where you have to pay. So basically said 1 thing then said another.food was expensive & not very appetisung bang next to the railway station so abit noisy.will definitely not be staying again

Room tip: Don't bother
Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Alberta B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 22 August 2017

Hi Alberta B,

I came across your review about the Holiday Inn Express Slough, UK and was sorry to see you were disappointed with parking. I understand that you also felt disturbance from the train tracks and I have passed these along to the management of the property to improve soundproofing.

It's good to know that the room's upkeep exceeded your requirements. We appreciate the 5-star rating! I value your comments and I sent you a private message to obtain additional detail of your experience.

Again, thank you for allowing us to host you!

Many thanks,

Anna B
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2017

Took a bit yo find as you have to go off the main road and into a residential area. Parking is very limited so we got there early, parked and got the train, right next door, into Windsor. Nor a lot of choice eating wise, and not the type of place I'd like yo be wondering about outside in neither. Some fast food outlets not too far away, but we ate in. Food was good and mid to high cost for what you got.breakfast was ok but choice was limited compared to my last visit to a holiday in express in Chester where choice was far greater. However, staff were very polite and helpful, rooms were clean and tidy (although our bed was very close to the bathroom wall, luckily my husband isn't on the big side). Nice that there was a sofa in the room too.

Room tip: We were in room 312
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sally m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2017 via mobile

We stayed here to go sightseeing in central London. It was so easy brilliant location no problems getting to all the tourist attractions. Was a bit concerned about the train noise but it wasn't a problem. Good value, everything that was needed and decent food. We will use it again when visiting the capital.

Date of stay: July 2017
Trip type: Travelled with family
Thank Yvonne S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2017 via mobile

Great as it's only down the road but what ever you do please refrain from eating there, £68 for evening meal, family of four, my dog eats better!! Fact. I can recommend tangs across the railway bridge into town, 10min walk. All you can eat buffet. Great service too.

Date of stay: July 2017
Trip type: Travelled with family
1  Thank iangG3440SO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 17 August 2017

Hi Ian G,

Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward our location serving its purpose for your travel needs, it is regrettable that your dining experience has fallen below your expectations. Please allow me to apologize for any inconvenience this may have caused you. Rest assured, we take our guest's comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.

Sincerely,

Alvin M.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017

Room was quite cramped, but you get what you pay for! Very small, but very clean. Extremely helpful staff and free breakfast. Ordered pizza in the foyer etc. Very kid friendly and suited our needs for visiting Legoland Windsor. Also extremely close to the train station and around the corner from a big Tesco, for food for Legoland!

Date of stay: July 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank glinda15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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