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Suresh T
Luton, United Kingdom

Clean

4.0 of 5 bubblesReviewed 3 Oct 2017via mobile
I visited this hotel with with my family and would like to say that this hotel did not disappoint , from parking the car to checking in to getting to our room on the 8th floor was very smooth. The room was adequate for what we required we did not notice any train noise from the railway line next to the hotel,breakfast was very good as well. I would definitely stay here again.
Date of stay: October 2017
Trip type: Travelled with family
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Reviewed 2 October 2017 via mobile

Parking is a disaster- right by the train tracks which hurtle by till all hours - for some reason they made up the sofa bed in the room even though I’m a solo traveler - not a great area of town, and I don’t recommend Slough as a place to visit. No parking available so the rental car is out on mill street. I won’t be back.

Date of stay: October 2017
Trip type: Travelled on business
Thank 70oisinh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 16 October 2017

Hi 70oisinh,

Thank you for taking the time to review your experience with us, as it gives us the opportunity to learn and improve. I am sorry to learn that your stay was marred due to the issues you had with the parking situation and room that was assigned to you. This is not the kind of 5-star stay that we aim to provide for our wonderful guests, and I will make sure that your comments will be forwarded to the upper management for checking.

Again, thank you for staying with us and for your review. We hope to have another opportunity to welcome you back for the perfect visit that you deserve.

Regards,

Zel N.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

Checked next to main railway line but noise was limited, due to good double glazing.
Room and bathroom good size, booked extra breakfasts for daughter and son in law and was told no charge by manager (Italian) who was extremely well turned out. Will be booking there again.
Only downside was kettle was not working and told to go to reception for hot water

Date of stay: September 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Julia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2017 via mobile

Fantastic 2 night stay while visiting Legoland. Great location. Lovely clean room. Suited all needs. Bargain price, breakfast included good
Variety of breakfast. Even though close to train station couldnt hardly hear the trains. Highly recommend.

Date of stay: October 2017
Trip type: Travelled with family
Thank 441corinnec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2017 via mobile

Good location being right next door to the main station but don't worry you can't hear the noise of the trains. A small carpark which did worry me a little but the reality was I managed to park both nights quite easily.

Check in was good and staff very pleasant. The room is a standard format with a small double bed, tv and shower room. Not a bad size and reasonable decoration. Have to say I found the bed quite uncomfortable as the mattress was pretty solid. Shower room is a little small but fully functional.

Breakfast was included and a mix of continental plus a few hot items. More than enough for a good start to the day.

I didn't have dinner at the hotel but there is a full bar also a vending machine with soft drinks and snacks.

Overall a good day I just wish the bed had been a little better

Date of stay: October 2017
Trip type: Travelled solo
Thank MalcH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Slough, an IHG Hotel, responded to this reviewResponded 21 November 2017

Dear MalcH,

I would like to thank you for taking your precious time to write the review regarding your stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your feedback. I am pleased to know you found the location of the hotel convenient. It is also pleasing you were satisfied with the room received and acknowledged our pleasant staff. However, we apologize for the discomfort the condition of the bed may have caused you. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. I have alerted the hotel management about your concerns so that necessary improvements will be taken, as we work very hard to ensure our facilities and guest services are superior.

Thank you for staying with us and we hope to offer you a more pleasant stay in the future.

Sincerely,

Grace P.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

We booked two rooms for one night.
The train station is next door and the extremely fast train goes through regularly, but the windows are triple-glazed and they supplied free ear plugs. The train didn't bother me at all.
The rooms were clean and bathrooms modern. There was no fridge but there is a bar downstairs, and a restaurant that served dinner and breakfast (breakfast is free, included with the room cost).
We ended up having dinner at the restaurant and we had pizza, Indian jalfreezi and ham and cheese panini. The meals were excellent - basic but tasty, the pizza was huge and my teen son couldn't even eat it all.
The wifi was excellent (better than some other hotels we have stayed in) and the parking was free, although there weren't many parks overall so it was first in, first served.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Karen P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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