This is an old and comparatively expensive hotel owned by a large Group in the South West.
We stayed for three nights, coming home today21/11/2013.
We had a "deal" and spent nearly eight hundred pounds as breakfast and the table d'hote dinner menu was included with a pleasant room. We drank wines to match the menu choices - reasonably priced.
There are a number of very long serving staff and the skills have been passed on successfully in many instances.
The hotel is decorated beautifully for Christmas and housekeeping is good and thorough.
With all the work in training and encouragement to get the best standards from a range of personalities it is disappointing to feel obliged to complain about the welcome and the farewell....
The reception office is divided by a glass partition and if the desk is not at first occupied one is looked at through the glass by a member of staff.The feeling is not hostility but one of awkwardness.The reception and booking in needs a lot of attention -although we were not made to feel unwelcome.
However,the departure was casual in the extreme and it took fifteen minutes for my bags to be brought down.
There were many conversations taking place between staff, across the reception desk, during our stay.This is not good manners .
It is an old hotel and has a great reputation - the owners and the managers should already know that the most vulnerable time for the hotel - in the perception of the guest -is arriving and leaving (particularly if it is possible to ruin the effect of excellent breakfast service.)
The Carlyon Bay Hotel is owned by the same Group and we would hope to encounter better circumstances there when we visit soon
- Official Description (provided by the hotel):
- Set in 5 acres of manicured gardens, the Victoria welcomes guests with a unique blend of hospitality, comfort and style. Perfectly located on Sidmouth's beautiful seafront esplanade, for many years the Victoria has been owned and managed by the Brend family - Devon and Cornwall's leading family hoteliers. Much loving care and attention has been lavished upon this fine establishment and it's no wonder that it enjoys a reputation as one of England's finest hotels. ... more less
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- Also Known As:
- Victoria Hotel Sidmouth, Devon