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Rivelyn Hotel
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Reviews (304)
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All reviewscontinental breakfastreal aleshower and toiletbudget roombeds were comfortableparking discthree nightsfull englishdouble roomtown centredog friendly hotelbar pricesenjoyed our stayflat screen tvtea coffeeweekend breakstreet parking
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217 - 222 of 304 reviews
Reviewed 15 July 2014

Just back from a trip to Scarborough as a last minute getaway for my partners 30th and can honestly was left really disappointed. Despite a great location and decent price tag, the whole place was let down by unclean rooms and unwelcoming staff which really put a downer on our entire trip.
The room was a really good size and the bedroom itself wasn't too shabby but the all of the lampshades were caked (no exaggeration) in dust. In the ensuite, the bath was really too small and narrow so you struggle to get in and out but you have to as there is an attached shower head but no shower curtain. This is made worse by the lack of extractor fan, meaning the window must be open so you have the choice of a sauna or flashing the hotel opposite and when its 25degrees outside its not much of an option.
Breakfast was poor. Not much in the way of options other than toast and cereal. No offer of a cooked breakfast either morning even though we were told at check in there was. Staff pretty much ignored us at breakfast.
Staff really could do with a course in customer service, except for one lady at the bar on our last night who couldn't have been more helpful. The lady who checked us in was abrupt and made us feel like we inconvenienced her. Also with checkout, I waited at reception for quite a while, rang the bell for assistance 3 times but in the end had to search for staff in the breakfast room downstairs just to hand a key back.
Really was a shame as could have been a great little hotel in a fantastic area, but a reasonable price doesn't mean scruffy standards.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

They need a college course in "how to clean a room" having said that they are very friendly and it's cheap enough for a weekend away I wouldn't like to stay here any longer. Breakfast is continental or you have to pay £4.50 for a cooked one which is swimming in fat. On the whole it's ok but needs extensive work done to bring it up to scratch

Stayed: July 2014
5  Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

stayed here for a wk end break ...our room had a bath with a shower head ..as i cannot climb into a bath we asked for a room with walk in shower and we were moved no problem ...rooms are basic and bathrooms are small but as we only paid 57.00 for room and breakfast and we didnt expect 5 star ...so you get what you pay for ...there is a large bar area were you could sit on a night ...breakfast was continental but my partner paid 4,50 for a cooked breakfast and there was plenty on the plate...all the staff in this hotel are very friendly and helpful...my only real complaint is bed was quite hard ...a more comfortable bed would have been nice ..

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank carol r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Upon arrival the lady at reception claimed that I had not paid, despite booking and paying in advance, and extorted the £76 out of me again, this is now with the bank for a chargeback claim.

The room was dusty and the toilet could barely fit a size 12 lass in let alone a fat man like myself, the showers never had hot water, and the kettle just did not work.

The room was hot and the window could not be opened and there is a very loud pub across the road and downstairs in the hotel itself playing music till the wee hours, and with no double glazing it will keep you awake!

Breakfast was frankly crap, some little boxes of cereal, some dubious looking yogurts, toasters that don't work, a tea run that never had hot water in it and fruit juice in shot glasses! Oh and no milk ever!

They have a lift, just don't expect to use it as the cleaners keep the door jammed open so they don't have to climb stairs, so it's not at all disabled friendly.

Oh and the wifi password is the price of a pint, hardly professional at all and really the price is ordinary at least in Newcastle.

Just save your money and go elsewhere this place is a dump, and hopefully will shut down soon and get new management, it has potential to be nice, but the guys running it seem more interested in the pub.

Stayed: June 2014
5  Thank Colnortheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Not wot I would call a relaxing break, hardly slept due to the noise of the seagulls, there everywhere, Room was not up to standard , tiny bathroom with no sink ( which was in the bedroom next to table and tv ) shower head was not fitted to wall so had to hold it to shower. The staff were all very friendly, continental breakfast was sufficient , plenty to choose from, hubby had a full English (4.50) extra would of done 2 people. This hotel wouldn't be my choice to stay again.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank leeandcathywilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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