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“Plesant Hotel”
Review of Bay Norbreck Hotel

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Bay Norbreck Hotel
Ranked #20 of 28 Hotels in Scarborough
Coventry, United Kingdom
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Plesant Hotel”
Reviewed 2 August 2014

Arrived via Sherrings coach ( lovely driver Kevin ). first impression very nice only downfall was that only one window in room opened other scewed down. apart from that very tidy & clean room Good food nice & hot quickly served by friendly staff Entertainment very good must recommend Joel on Thursday " BRILLIANT "

Room Tip: Do not book room 315 next to lift & abit noisy apart from that room faced south very nice view
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Irene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 11 August 2014
It’s so nice to read your lovely comments Irene and I’m so glad you enjoyed your stay. I have noted the issue with your window and we are looking to get this replaced as soon as we can. Our staff were also very please to read your review and we all hope to see you again soon.
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402 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • Any
English first
Warrington, United Kingdom
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 July 2014

I have stayed at The Norbreck several times over the years and love the location, the staff are always friendly and helpful and overall it's usually an enjoyable stay
The entertainment has always been above the average for similar hotels and this time was no different.
The lounge/bar area is lovely but the Restaurant - is most definitely in need of a good clean down and decoration. The flies were having a field day on the uncovered grapefruit, prunes and jugs of juice at breakfast time, a little off putting!
My room was a single and had been refurbished to a pleasant standard but my bathroom had only undergone a partial refurb which was disappointing - new shower fitting is very much needed, it lurched between hot and cold, needless to say I didn't linger in it for long!!
The food was edible and there was always sufficient but it could have been hotter and is of a similar standard to what you would purchase in your local frozen food store but having said all that it was a value for money weekend.
A tweak here and there would bring the place up to scratch!

Room Tip: A first floor room above the Reception/Bar area is close enough to pick up the free wifi!
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  • Stayed July 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank smf2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 11 August 2014
Thank you for your honest review Smf2109 and I am sorry to read some aspects of your holiday were not at our best. We are lucky enough to be having our restaurant refurbished later this year which I agree will improve the overall ambience. I will look into the comments you have raised about the shower in your room and the food with the heads of department. Thank you again and I hope to be able to welcome you back.
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Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014

We stayed at this hotel 21-25 July. We were self drive and booked parking..which i would highly recommend. Room was nice but hot..only tiny window to open,other was screwed shut. Food at evening meal was nothing special..nicest food was summer salad..which i had 3 times.Chole, the barstaff was lovely as was Louise, the manager. Best night was our last night, excellent singer JOEL....HE WAS FANTASTIC

Room Tip: Choose a room with a view..but dont pay extra. We overlooked a graveyard but you only sleep in the r...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank karen p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 11 August 2014
Hi Karen great to see you enjoyed your break on our coast, coming from Blackpool it must have been like home from home!. It was great talking to you whilst you were here reminiscing about Leye D Johns brought back some good memories of working in Blackpool myself. Thanks for making your comments about your room, food and our staff, I agree Chloe is lovely and Joel is definitely not to be missed he appears most Thursdays so you may see him again sometime. Take care and I hope to see you again soon.
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ludlow
Level 4 Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 22 July 2014

we recently stay at the norbreck on arrival we were attented to promptly and our rooms allocated and when we we asked about parking we were told we could purchase a voucher which was valid for all our stay at a nominal price a good start our room was clean and comfortable and a nice sea view the dining room looked over the sea and we had a window table food was good not big meals but enough plenty of choice our waiter was prompt and polite but not talkative
entertainment was fair fri night he arrived late then finished 10 .30 sat was much better Daniel de foe was good and entertained us well I would have liked to have seen entertainment on sun as there were a few people about but all in all a pleasant stay

Room Tip: 203 sea view double
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
2 Thank mazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 25 July 2014
Hi Mazer and thanks for your review. It’s good to see you enjoyed your stay and were able to appreciate the wonderful views we have from your room and the restaurant. I will make sure all your comments get passed onto the staff. Our entertainments team varies throughout the year as we try to offer something for everyone and Sunday night entertainment returns during the winter. I do hope to see you back again in the future
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Poole
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2014 via mobile

We stayed at the norbreck hotel Scarborough on the 21st June for 8 days with shearing a,the hotel was nice,the room was clean and comfortable the staff was very helpful and efficient,but what let the hotel down was the food served at the evening meal,the vegetables were cold and not very appetising,we found we were eating salads every night due to the awful vegetables that's why we only gave the hotel 3 stars

Stayed June 2014, travelled as a couple
Helpful?
5 Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 8 July 2014
Thank you for taking the time to write your review William and for the lovely comments you made about the staff and hotel in general. I am sorry you felt let down by the vegetables being served, I will investigate your comments with the Kitchen. I do hope we can welcome you back in the future.
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Bristol, United Kingdom
Level 6 Contributor
163 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
Reviewed 14 June 2014

Stayed with my wife for a week on a Shearing's Holiday super deal. Hotel is in a super position overlooking the North Bay. Quite steep up from promenade and harbour and so could be a problem to less agile if to do much walking. Room was not large, but of sufficient size for our needs. Beds were only 2'6" and so smaller than normally used to, but they were comfortable enough and so slept well. Room had been newly refurbished and so everything most clean. Bathroom was off normal size and wall tiles also newly replaced. On our landing 8 rooms were in the process of being completely plastered and redecorated, with contractors working from 8.00 am until 7.00pm in evening. Did not cause us much inconvenience and our being given a room with a clear view of the bay made up for this. Service throughout hotel was very good and the staff were all most efficient at meal times. The restaurant also enables you to enjoy a good view of the bay whilst eating. Food was good too, with a reasonable choice and well prepared. Coffee/tea was provided in lounge after dinner each evening. Cleanliness during our stay was hampered by the decorators, for the plaster dust was easily trod down the stairs and into foyer, albeit vacuumed up during day. It is also an older hotel where outside maintenance was not top priority. Did not see the entertainment as evenings so pleasant for a stroll down to front.
So in summary what do I think. Well, for the price paid on a last minute deal we enjoyed super value that could not be beaten. The hotel was very comfortable bearing in mind only 2* rated and I would gladly return if room rates remained so competitive.
This was our first visit to Scarborough, and it is a resort to be well recommended. Has plenty to see and explore with good shops and a Sea Life Centre, if weather turns to the worse. There are the resorts of Bridlington, Filey and Whitby also within easy bus rides if staying the week.
However, Scarborough has plenty of the nostalgia of a 60's type seaside town to wile away one's time quite happily over a beer or pot of tea. Shearing's coach driver also did us proud with the tours out from hotel and so we both thoroughly enjoyed our stay at the Norbreck Hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank peter e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 28 June 2014
Hi Peter Edwards and thanks for the review. It is good to see you enjoyed your stay and that our team of contactors didn’t cause you much inconvenience during your stay. As you say, they did try their best to keep areas as clean as they could and cause as little disruption as possible. Scarborough is a lovely resort and it’s good to hear you would return. I will make sure your comments get passed onto the team and look forward to welcoming you again.
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Chester, United Kingdom
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2014

The main reason for going to Scarborough was to visit Castle Howard, so a cheap two night stay suited our needs. What a pleasant suprise, very comfortable room, very good evening meal and a breakfast that set you up for the day ahead. In conversation, Chef Wayne heard that I have an intolerance to green vegetables and made a point of speaking to me in order to provide an alternative. One issue, men in "vests", shorts and flipflops should not be permitted anywhere near the dinning room!!!! Dress code please.

Room Tip: Higher floors provide wonderful views out over the bay
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tony N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise M, General Manager at Bay Norbreck Hotel, responded to this review, 3 June 2014
Hi Tony. It’s lovely to read you enjoyed your stay. Wayne is a great chef who works hard for those with dietary needs so they can have as much choice as everyone else at meal times, as do the rest of the kitchen team. I was not aware customers had attended the restaurant dressed as you described as we do request a smart casual dress for mealtimes so I will remind the staff to speak with customers who are not appropriately dressed. I hope you enjoyed your visit to Castle Howard also and hope we can welcome you again in the future.
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Additional Information about Bay Norbreck Hotel

Property: Bay Norbreck Hotel
Address: Castle Road, Scarborough YO11 1HY, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 28 Hotels in Scarborough
Price Range (Based on Average Rates): ££
Number of rooms: 52
Official Description (provided by the hotel):
Standing on the headland, near Scarborough's ancient castle ruins, the Norbreck is the only hotel in town which looks out over both the North and South Bays, with breathtaking panoramic sea view. From this peaceful location you can rest in the convivial atmosphere of the bar lounge or in the comfort of the restaurant and savour the scenic sights of golden sands and ocean waters. In the hub of the town itself, lying just ten minutes' away, there is an array of shops and holiday attractions. While a day trip takes you to York or to see the moors, to test your nerves at Flamingo Land or to revisit 'Brideshead' at Castle Howard. There's such a lot to see and do in the area! The hotel does not have a car park. However street parking is available nearby. ... more   less 
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