Like most people, we checked up on this hotel before going and there were mixed reviews on how good it was. For information we had a family room and they was myself, my wife and two children aged 4 and 7. The main bed was a decent size and comfortable, and the children slept on the converted sofa. We also had a sea view room which was good as well.
First, lets look at the positives. It was a handy location for the beach front and the town centre for the shops. The room in our case was generally clean although we have noted that other people have had cleanliness problems. However, our daughter found a scarf under the sofa bed, so the room was checked as thoroughly as it could have been during cleaning.
Next, the negatives.... The major one for us was the noise outside the room. As you would expect seagulls were about (as it is the seaside after all!), but they were making a racket until about 11.30pm and then started up again at about 3.30am. In between this time the sound of drunken people outside made sure that the sleep was broken up. As the windows were not double glazed the noise was not cut down at all really so this is some think to consider in our opinion. There were no toiletries in the room but if you go to reception then they can offer you a small bar of soap to get you going but would have thought that they would have put them in the rooms on arrival? I went and got a couple of bottles of cider and took them back to the room, only to find there was no bottle opener (even though was told there was one). The TV remote was missing on arrival and when we asked about it they said that they keep getting stolen from the rooms (why, I can only guess...). This wasn't too much of a bother as the TV could be controlled from the TV itself (for anyone who doesn't remember this is what TVs were like before the early 80's). The temperature button on the bath tap was missing and the shower curtain was not fitted correctly so it hung too far in the bath when having a shower. There was no bin liner in the waste bin under the desk and in terms of the safety bars on the windows for children, there was one missing on the centre window.
I think that's enough on the negatives side for the moment.
On other points, Breakfast was OK and basic but from what we could see there was just one guy trying to sort everything out including refilling all the breakfast items and clearing tables. So, it seemed like there was a staffing problem and we took a bit of pity on the situation and cleared our table for him. To be honest we only chose the breakfast as the kids eat free so it makes it more cost effective.
So, would we go back after considering all the points made above? It's a 'no' for a family stayover in our opinion but 'yes' for say a double room at £19 for a couple to use as a base when visiting Scarborough then it would be OK - but don't forget the ear plugs......
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