The proposed Saturday night stay was not at all cheap. In April 2011 we booked and paid up front £143.80 for two rooms for Saturday 30th July. We arrived at 11-40 a.m. and were told we couldn't check in till 3 p.m. We elected to pay an extra £10 for early check in to one of the rooms and told reception that we would not be back till late that night as we were attending a meeting all day. When we tried to check into the other room at 10.53 p.m. we were told that they had double booked (Company policy to overbook to ensure full occupancy) and that our other room had been let but that they had, after hours of phoning around, found us one room at The Mount Hotel. We were furious at the suggestion that we should spend our planned stay together at separate hotels but were told that no other hotel had accommodation and that The Mount only had one room left. We were faced with either accepting the situation or not having anywhere to sleep for one of us. When one of us checked into The Mount we discovered that there was more than one room available and we opted for both of us to move there. The duty manager at Travelodge said that he could not authorise this as we had already checked into one room. Our complaints to Travelodge are ongoing. Their first reaction is to offer us one voucher for £25 to be spent towards another Travelodge stay! We have asked for a full refund of the £143.80 and the extra £10 early check-in fee and do not intend to be fobbed off. The whole situation is best described as shoddy and cavalier. I recommend reading my review of The Mount.
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