Booked on-line £99 1 night 2 people - This was a last minute booking as my husband was working in the area, we had recently got married and wanted to spend quality time together. I arrived at 17:40pm checked in at the very busy reception with the receptionist that had very little time for me and spoke so fast that I had no idea what she said. It was obvious that she had said the same thing a number of times that day however I was under the impression that in customer service you treat every customer as your first.
I collected my Key card and made my way through the damp smelling corridors to the room, I got to the room dropped my bag in and left to meet my husband as he was working till late.
My husband and I returned later so we could freshen up before we went out to eat.
My husband noticed the white duvet cover that was on the bed was displaying some very visible stains on the duvet under the duvet cover, my husband removed the cover and placed the duvet on the floor and went to reception to report the duvet, we were met by two staff members, one female behind reception and a male member of staff stood at the customer side of the desk, the female uniform looked creased and had not seen an iron, the male was slouched with his elbow on the desk head resting on his hand. (his body language was very unprofessional) My husband explained about the stains on the duvet and the female asked "what would you like us to do" my husband explained that he had removed it from the cover and had left it on the floor to be removed. The female response "oh alright I'll arrange for someone to remove it, would you like a replacement?" I explained it is a warm evening and not to bother. My husband asked how housekeeping had missed the stains on the duvet when they changed the bedding. Neither of the staff commented.
We returned to the hotel after going out for a meal on our return we were met by two members of staff going outside my husband went to the bar were a number of very load guest were having a heated discussion. My husband waited sometime time to be served when a guest explained that the staff had passed him on our way in they had gone for a cigarette break, they could clearly see people queuing at the bar through the window and made attempt to attend to guests. When they did return neither washed there hand or made any kind of apology. The basic customer service lacked in this hotel and I personal felt like we were a chore for the staff rather than guests.
The room we stayed in (211) had damp patches on the ceiling and only enough towels for one person. (we shared as I was unwilling to go back to reception)
I have stayed in many hotels all over the world, I booked this at very last minute and yes expected basic but I can say that this was not a pleasant experience.
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