Absolutely shocking!! The service is absolutely terrible! All together on our table we ordered 3 burgers, 1 person paid by card and the other 2 paid by cash! I realised they had charged the 2 that paid with cash wrong so i went back and checked they had charged me for 2 burgers and charged me the right amount, I offered them more money as i knew it was wrong and wanted to pay correctly! At this point they told me it was all fine it all had gone through and i was charged right so i sat back down! When the food came we only had 2 burgers!! So again we checked what had gone wrong, they then told us that we had only ordered 2 burgers and refused to give us the 3rd burger that was paid for! We even provided a reciept to prove we had paid for it and they still refused! After a couple of minutes of argueing and being spoke to shockingly they told us we could have another burger IF we paid extra!! They took one £1.10 off me which still wasnt enough BUT THEN OFFERED US A FREE DRINK? They clearly dont have a clue! We sat back down and still waited a while for the birger the manager then came back over and said the burger isnt coming out until it was paid for!!! So we told him we had paid for it and it finally came!! The staff are useless and dont have no concentration what so ever they are all over! We have been here for 3 days and all 3 days we have had problems with this place but unfortunately it is the only place on the site so we have no choice!! We are in a big group and everyone that has used this place has had a problem!! The managerment needs sorting and the staff need sorting! They clearly havent had training!! Absolutely ridiculous! I wouldnt recommend anyone to come here its not worth your time!
- Official Description (provided by the hotel):
- It's all action stations at this fabulous Park near the seaside resort of Scarborough. With a great choice of entertainmnet you'll be toe tapping and hand clapping all night! Facilities include a fun pool with flume, all weather multi sports court, adventure playground, crazy golf and soft play area, volleyball and basketball. ... more less
- Reservation Options:
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- Also Known As:
- Cayton Bay Holiday Park - Park Hotel Scarborough