We have been going to Cayton Bay for about 6-7 years always booking private caravans and very much like the actual camp as it is very clean and in a really nice position. This year we booked a really nice private caravan which was new last year and particularly booked this one as we are a couple in our mid 70s and it had free standing furniture which was necessary as I have arthritis and find it easier to negotiate, nice big television and generally really nice and as this will probably be our last year in Yorkshire as it is a 5-6 hour journey for us. However 5 days before we were due to go we had an email from the owner to say that the caravan had been flooded 5 weeks previously by Park Resorts and had not been fixed. They were told not to cancel their guests as Park would supply a caravan of equal standard. The caravan they gave us was nowhere near the standard we had booked and not even adequately equipped. It was supposed to be a Gold Plus. When I complained in Reception I was told that this was the only one they had. Their attitude was that my complaint was with the owner but they seemed to forget that this was Parks Resorts fault in the first place!! I was told by Hayley that " I would HAVE to like the caravan as I have got nothing else to give you" and when I told Debbie that I was going to complain to Head Office she said "Go and write your letter to Head Office because I am not talking to you any more" The manager just sat in his cosy office and would not even come out to see me. Disgusting attitude!! They seem to forget that this is a dispute between the Owner and Park Resorts and we were just the mugs in the middle who paid them our hard saved money. BEWARE anyone booking a Gold plus Caravan with Park because it is not luxury - I had to ask for basic things like a toilet brush and a broom.. There were 3 saucepans with no lids and when they sent the lids they didn't fit the saucepans. The television was about a 15". The only plus point about it was that it was clean. Our holiday was completely ruined by all this and we are really disappointed.
- Official Description (provided by the hotel):
- It's all action stations at this fabulous Park near the seaside resort of Scarborough. With a great choice of entertainmnet you'll be toe tapping and hand clapping all night! Facilities include a fun pool with flume, all weather multi sports court, adventure playground, crazy golf and soft play area, volleyball and basketball. ... more less
- Reservation Options:
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- Also Known As:
- Cayton Bay Holiday Park - Park Hotel Scarborough